Job Summary
We're seeking a Resource Service Coordinator to plan, coordinate, and dispatch field technicians including electricians, HVAC technicians, and fire alarm technicians for a leading service organization. In this hybrid role, you'll manage day-to-day and weekly scheduling, ensure technicians have the necessary parts, documentation, and access, and serve as the key point of contact between Field Technician Supervisors, Project Managers, and customers. This is a great opportunity for an organized, detail-oriented coordinator who thrives in a fast-paced, customer-facing environment.
Responsibilities
- Coordinate service resources and assign team members to projects
- Schedule personnel, materials, sub-contractors, and equipment based on project needs, skill sets, and availability
- Generate work order documents, dispatch technicians, and notify customers
- Interact with Project Managers and HVAC Field Technician Supervisors to assign and dispatch Controls and HVAC Technicians
- Coordinate with the Parts Department and Acquisition as needed
- Review project paperwork and forward to Project Administrators
- Maintain customer satisfaction by investigating concerns and responding to special requests
- Log service start-up and work requirements in job tracking system; generate and interpret reports
Requirements
- One-year certificate from college or technical school, or 3+ years of related experience, or an equivalent combination
- Working knowledge of office equipment and Microsoft Office products
- Salesforce and Excel experience
- Familiarity with Energy Management Systems, HVAC Systems, and/or Temperature Controls preferred
- Flexibility to work overtime/weekends as required
#GRPB
Equal Opportunity Employer/Veterans/Disabled. Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria. Disclaimer: These benefit offerings do not apply to client-recruited jobs and jobs which are direct hire to a client. To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit https://www.entegee.com/candidate-privacy-information-statement/
The Company will consider qualified applicants with arrest and conviction records.
Pay: $25.00 - $28.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Vision insurance
People with a criminal record are encouraged to apply
Work Location: In person
