Position Summary
Accurate Language Services is seeking an energetic, resourceful, and highly organized Interpreter Scheduling Coordinator to join our team, in our Ocean Township office.
The Scheduling Coordinator plays a central role in our daily operations by receiving interpreting requests, identifying and assigning qualified interpreters, monitoring appointments, and keeping clients and linguists informed throughout the process. This position requires excellent judgment, attention to detail, and the ability to manage multiple time-sensitive requests in a fast-paced environment.
The ideal candidate takes initiative, communicates professionally, remains calm when plans change, and follows every assignment through to completion. This is a client-service and operations position, not a sales role.
Key Responsibilities
- Receive and process requests for in-person, over-the-phone, and video remote interpreting services.
- Coordinate interpreter assignments by matching each request with an appropriately qualified linguist based on language, specialization, location, availability, and client requirements.
- Enter, update, and maintain accurate appointment information in the company’s scheduling platform.
- Communicate assignment details, confirmations, changes, cancellations, and follow-up information to clients and interpreters by phone, email, and text.
- Monitor open and upcoming assignments to ensure appropriate coverage and proactively address scheduling conflicts or last-minute changes.
- Respond promptly and professionally to client and interpreter questions, concerns, and service needs.
- Maintain accurate records of communications, appointment activity, interpreter availability, and assignment status.
- Build positive working relationships with clients and independent-contractor linguists.
- Assist with onboarding and system setup for new clients, interpreters, and other linguists.
- Support invoice preparation and review by confirming that assignment records, service times, rates, and related documentation are complete and accurate.
- Answer and route incoming calls in a professional manner.
- Assist with reports, data entry, file organization, special projects, and other administrative or operational responsibilities as needed.
- Protect confidential and sensitive client, patient, student, legal, and business information.
- Collaborate with colleagues to provide dependable service and maintain smooth daily operations.
Required Qualifications
- Previous experience in an administrative support, scheduling, dispatch, customer service, office coordination, or similar role.
- Excellent verbal and written communication skills.
- Strong organizational and time-management abilities.
- Exceptional attention to detail and commitment to accuracy.
- Ability to prioritize competing requests and meet deadlines in a fast-paced environment.
- Ability to work independently, take initiative, solve problems, and follow tasks through to completion.
- Professional and confident telephone presence, including the ability to manage a high volume of calls and emails.
- Strong computer skills, including proficiency with Microsoft Outlook, Word, and Excel.
- Ability to learn new scheduling, communication, and office-management systems quickly.
- Sound judgment and discretion when handling confidential or sensitive information.
- Reliable, collaborative, and service-oriented approach to working with clients, interpreters, and coworkers.
Preferred Qualifications
- Previous scheduling, dispatch, staffing, or workforce-coordination experience.
- Experience in the language-services, healthcare, education, legal, government, transportation, or professional-services industries.
- Experience coordinating independent contractors or a geographically dispersed workforce.
- Familiarity with interpreter-management or appointment-scheduling software.
- Bilingual or multilingual ability is welcomed but not required.
About Accurate Language Services
Accurate Language Services is a women- and minority-owned language services agency that has helped organizations overcome language barriers since 1995. We provide professional interpreting and translation solutions in more than 200 languages to schools, healthcare organizations, courts, government agencies, businesses, and other public- and private-sector clients.
We are a close-knit team of motivated professionals who take pride in delivering responsive, accurate, and personalized service. We maintain an upbeat, collaborative work environment while holding ourselves to high standards of professionalism, dependability, cultural sensitivity, and client care.
What Success Looks Like in This Role
A successful Interpreter Scheduling Coordinator:
- Responds quickly without sacrificing accuracy.
- Notices missing or conflicting information before it becomes a problem.
- Remains composed and solution-focused when assignments change unexpectedly.
- Communicates clearly and respectfully with people from diverse backgrounds.
- Takes ownership of requests and closes the loop with everyone involved.
- Understands that dependable scheduling directly affects our clients’ ability to communicate with the people they serve.
Sample Schedule:
Monday, Tuesday & Friday: 8:30 AM - 3:30 PM
How to Apply
Please submit your résumé along with a brief note explaining why your experience and strengths would make you an effective Interpreter Scheduling Coordinator with Accurate Language Services.
Pay: $20.00 - $23.00 per hour
Benefits:
- Flexible schedule
- Paid time off
Work Location: In person
