Customer Support Analyst
- Expert level using Excel
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Analytical thinker and technical troubleshooter
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Manage distribution sales orders through all order statuses
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Order entry; accurately and in a timely manner.
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Calculate EA to CS quantities.
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Understand credits and returns.
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Manage freight charges.
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Schedule shipping dates.
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Send shipping notices.
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Ensure orders are verified and in picking status.
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Working relationship with shipping and transportation.
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Invoice shipped orders timely.
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Build relationships with customers.
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Customer setup as needed.
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Understand "Bill to" and "Ship to" relationships.
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Understand distributors, dealers, hardware, etc.
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Partner with sales force for customer requests.
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Understand private packaging order processing.
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Manage customer service phones and email boxes.
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Cross train for all department tasks.
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Computer and math skills required.
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Multi-tasking and customer service oriented.
High School or equivalent
Experience preferred, great attitude required
The selected candidate who excels in this role when bring an open mind, be an out of the box thinker, get along well with differing personality types, and thrive in an environment where repetitive tasks are the majority of what you do.
Job Type: Full-time
Benefits:
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401(k)
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401(k) matching
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Dental insurance
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Health insurance
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Paid time off
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Vision insurance
Shift:
Education:
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High school or equivalent (Required)
Experience:
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Microsoft Excel: 1 year (Required)
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Data Entry: 1 year (Required)
Work Location: In person (Bonham Texas)
Voluntary Purchasing Groups, Inc., is an equal opportunity employer and considers all qualified applicants equally without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, or disability status.
