The Inside Sales Representative plays a critical role in driving revenue growth by managing a portfolio of new and existing customer accounts. This role is responsible for servicing, developing, and expanding accounts through proactive outreach, relationship building, and solution-based selling. You will generate sales, strengthen customer relationships, and consistently meet performance targets that contribute to the company’s overall success.
Duties and Responsibilities
- Respond quickly and professionally to customer inquiries through phone, email, chat, and other channels
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Manage and support customer accounts while ensuring consistent service and responsiveness.
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Cultivate and expand a loyal customer base by delivering strong value and solutions
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Prospect for new opportunities and build a strong, sustainable sales pipeline
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Build and maintain strong relationships that drive repeat business and referrals
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Assist customers with inquiries, pricing, and product information
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Follow up on leads and existing accounts in a timely, helpful manner
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Perform outbound prospecting and follow-up to acquire net new customers
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Participate in ongoing sales and industry-specific product training
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Prepare quotes and process orders accurately
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Keep track of customer interactions and updates in the system
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Work with team members to ensure smooth order fulfillment and customer satisfaction
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Occasionally reach out to past or potential customers to check in and offer support
Requirements and Qualifications
- Proven inside sales experience is required for this role
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Experience managing customers across multiple regions (preferred)
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Strong account management and revenue-generation background
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Excellent typing skills with fast accurate data entry
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Ability to calculate margins, understand cost structures and apply correct markup percentages
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Strong basic math skills, including decimals and fractions
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Excellent phone communication and computer proficiency
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Self-starter with strong drive to hit goals, a proactive mindset and a genuine curiosity to learn and grow
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Bachelor’s degree in business administration, marketing, communications or related field (preferred)
Key Skills
- Customer service mindset
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Clear communication
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Attention to detail
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Reliability and teamwork
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Problem solving
Physical Requirements
- Prolonged periods of sitting
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Must be able to lift 15lbs
