e're hiring Customer Service Representatives in Cleveland. The job is straightforward: customers call, email, and message us with questions and problems, and you're the one who sorts them out. Some are quick. Some take a little digging. Either way, the goal is that people hang up or close the chat better off than when they started.
You don't need a background in this. If you've worked retail, hospitality, a call center, or any job where you dealt with people all day, you already know most of what matters. We train you on the rest.
The day-to-day
- Taking inbound calls, emails, and live chats from customers
- Working through complaints and issues until they're actually resolved, not just passed along
- Processing orders, returns, and account changes without errors
- Keeping customer records current in our CRM
- Escalating the genuinely complicated stuff to the right team
- Giving customers clear, accurate info about our products and services
What you'll need
- Some experience dealing with people, whether that's customer service, a call center, retail, hospitality, or an office. It helps, but it's not a dealbreaker.
- Clear communication, both on the phone and in writing
- A calm, patient phone manner, especially when someone's frustrated
- The ability to keep several things straight at once when it gets busy
- Comfort with basic computer work. CRM experience is a nice bonus.
- Reliability. You show up, you're on time, and your team can count on you.
- High school diploma or GED
What we offer
- Full-time hours with a consistent schedule
- Paid training, so no experience is fine
- A team that helps each other out instead of leaving you to sink
- Room to move up as you grow with us
- An immediate start for the right person
Apply
Hit Apply and send us your resume. We contact shortlisted candidates within 48 hours, and we can set up interviews right away for people who look like a fit.
Job Types: Full-time, Part-time
Pay: From $19.00 per hour
Application Question(s):
- If selected for an interview, what is the best email to contact you on?
Work Location: In person
