SUMMARY
The Assistant Manager is responsible for daily operations and oversight of assigned Food & Beverage outlet(s), including restaurants, and bar/beverage service. This position assists the Manager/Director with planning and pricing menus, preparation of food/beverage, adhering to agreed prices and budgets, maintaining applicable quality standards, sanitation, hygiene, health/safety regulations, working policies and procedures, as well as production and performance of applicable team members. Ensures exceptional guest service while motivating, training, and supervising Team Members engaged in serving food, beverages, cleaning, and other front-of-house duties. All duties are to be performed within the guidelines of the organization's policies and procedures, tribal regulations, and all federal/state laws, as needed.
ESSENTIAL DUTIES & RESPONSIBILITIES
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All Team Members must embrace and deliver Kiowa's Guest Service Standards to every Guest on every shift, as outlined in Orientation, the Team Member Handbook, SOP's, and any other related training.
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Ensure an exceptional level of service and satisfaction is achieved throughout the properties, exceeding the expectations of external and internal Guests alike in a timely and effective manner.
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Monitor Guest satisfaction regarding Food & Beverage offerings and communicate details or critical information to the Food & Beverage Manager.
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Coordinate the planning and training for each Team Member in each assigned Food & Beverage outlet.
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Assist in development of assigned outlet budget and monitor the flow of revenue and expenditures.
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Create schedules for Food & Beverage Manager approval.
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Maintain compliance with all applicable Tribal, Federal, and State Health Department policies and regulations for safety, sanitation, and food storage and preparation.
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Assist in monitoring Food & Beverage costs routinely and implement controls as required.
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Maintain correct staffing levels according to business needs, budget and industry standards.
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Know and understand applicable Local, State, and Federal gaming laws and regulations, as well as internal controls, policies, and procedures.
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Attend all management meetings and other meetings as assigned by the Food & Beverage Manager.
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Conduct regular performance appraisals with Team Members, identifying areas for development, training, and recognition.
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Resolve guest complaints in a prompt and courteous manner and keep Food & Beverage Manager informed.
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Circulate throughout assigned outlets and maintain a high profile with Guests & Staff.
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Assist with hiring, training, promoting, performance evaluations, disciplining, and terminating employees with concurrence of the Director of Hospitality, the Director of Human Resources, and Chief Operating Officer/General Manager.
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Perform additional duties or projects, as assigned.
The list of essential job functions is illustrative of the minimums ONLY and is not a comprehensive listing of all functions and tasks performed by positions in this class. It does not imply that all positions within the class perform all the duties listed as the maximum expectation, nor does it necessarily list all possible duties that may be assigned.
The physical demands described here are representative of those that must be met by an employee to successfully perform essential functions of this job. Conditions in this job may require exposure to extreme heat or cold and/or equipment, tools, or chemicals that can be hazardous if not handled or disposed of properly. Job requirements include ability to lift, move, carry, and balance heavy objects and may involve standing and walking for hours at a time.
While performing the job duties, the employee is required to maneuver in all areas of casino and related entity locations when necessary. Ability to talk, hear, stand, sit, walk, climb, balance, stoop, kneel, crouch, and move freely throughout the offices and between buildings or properties for the duration of work hours. Frequently required to use hands to handle or feel objects, tools, or controls, and reach with hands and arms, including lift,
carry, push, pull, or move objects, or boxes, up to SO pounds. Visual acuity to discern and examine text, graphics, color, and symmetry. Speech to communicate clearly, express ideas and convey information in an understandable manner. Ability to hear for listening comprehension and to understand ideas presented through spoken words and sentences. Manual dexterity to operate office equipment and examine documents, records, and files. Job may lift, move, carry, and balance heavy objects and involve standing and walking for hours at a time. Must be able to move and maneuver a full keg.
Confer with Human Resources for additional information, as needed.
Social perceptiveness to assess and understand other's reactions and behavior. Critical thinking to use logic and reasoning, to reach conclusions or optional solutions. Comprehension in assessing, analyzing and processing alpha, numeric and visual data, and the ability to accurately formulate or complete required documents. Mental capacity to monitor sometimes complex situations, to make quick decisions, tolerate stress, and/or conduct tasks under critical deadlines. Ability to concentrate on tasks over a period of time without being distracted and work continuously on computers or other devices.
The characteristics of the work environment described here are representative of those an employee encounters while performing the job functions. Work in, or visit offices, casino operations, assigned outlet, hotel, kitchen, meeting space, convention center, gaming floor, motor vehicle, various amenities, and/or additional entity locations, or external environments, as related to business. Environment includes exposure to second-hand smoke, high noise level, bright lights, and sometimes fluctuating temperatures or weather conditions. Must be able to work irregular or additional hours or shifts, including holidays or weekends, as assigned, in order to meet business needs.
Success in this position will require ongoing knowledge and application of the organization's key performance indicators that include but are not limited to interpersonal and communication skills, change management and teamwork, customer service and satisfaction, integrity, and dependability.
The above statements are intended to describe the general nature and level of work being performed. They should not be construed as an exhaustive list of all the essential duties, responsibilities, and requirements of the job. Kiowa Casino and its governing authorities reserve the right to substitute, amend, change, modify or discontinue any or all portions of this job description or job functions.
I have read and understand what is expected of me in this position and agree to perform these responsibilities and duties to the best of my abilities for the compensation provided. I further agree to immediately inform my supervisor(s) when/if my ability to perform is hindered or enhanced in any way.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, and/or ability required.
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Associate's degree (AA) in Hospitality or related field and at least 2 years of experience (at least 1 year of which must be in a lead or supervisory capacity) or an equivalent combination of education, experience, or training.
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High School diploma or GED is required.
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Mid-level computer proficiencies, specifically Microsoft Office, internal business software and related products.
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Basic knowledge of budgeting.
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Knowledge of gaming industry policies and practices preferred.
