General Summary of Duties:
The Restaurant Reservations Agent is responsible for providing exceptional customer service for guests, visitors and callers. Make sure all of the information on the computer, OpenTable, and SevenRooms is current/accurate. Answer telephone inquiries in a timely and courteous manner.
Examples of Duties (include but are not limited to the following):
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Answer telephone inquiries in a timely and courteous manner
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Request sufficient information from the caller to be able to make a reservation
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Perform clerical duties such as typing correspondence and reports, filing and answering phones
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Plotting the reservation book daily to ensure maximum capacity is accommodated
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Provide administrative support to the management staff
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Print menus and daily documents making updates as needed
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In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the manager based upon the particular requirements of the restaurant.
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Create and merge form documents
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Create mailing lists and labels
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Maintain and upkeep all office equipment
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Perform additional duties and projects as assigned
Position Requirements:
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Ability to speak, read, write and understand English
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Professional demeanor appropriate for a luxury environment
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Minimum of one (1) year experience as a reservationist in a fine dining restaurant a plus
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Excellent communication skills, both verbal and written
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Requires food and beverage knowledge
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Must possess basic computational ability; computer skills, including Word, TripleSeat, Excel, OpenTable, SevenRooms and account management software as well as familiarity with the dining room layout
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Exceptional organizational skills, ability to handle multiple tasks and projects simultaneously
Education:
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High school or equivalent education required
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Bachelor’s Degree preferred
