RedCloud seeks a
Senior Technical Program Manager to support immediate client operations.
Location: Redmond, WA (Hybrid)
Overview:
We are seeking an experienced
Senior Technical Program Manager to drive the planning, coordination, and execution of cross-functional initiatives within our client’s group. This role will partner closely with technical teams and business stakeholders to create structure around complex work, maintain alignment across teams, proactively manage risks and dependencies, and ensure successful delivery from planning through launch and closeout.
This team will provide augmented support for the product team responsible for all channels of communication that our client’s end customers use to reach out to for support.
Responsibilities include but are not limited to:
- Create and maintain comprehensive project plans, schedules, milestones, and delivery timelines.
- Establish and clarify roles, responsibilities, ownership, and program governance.
- Track and manage cross-team dependencies, risks, issues, assumptions, and key decisions.
- Coordinate execution across technical teams, business partners, and other stakeholders.
- Monitor progress against schedule, scope, cost, quality, and agreed-upon objectives.
- Manage scope changes through a clear and disciplined change-control process.
- Facilitate recurring status meetings, working sessions, and stakeholder reviews.
- Provide concise, actionable status reporting to program stakeholders and leadership.
- Identify and escalate blockers, risks, and delivery concerns early, driving issues through resolution.
- Ensure deliverables meet established quality standards and acceptance criteria.
- Manage launch readiness, handoff, documentation, and project closure activities.
- Capture lessons learned and ensure outstanding actions are documented, assigned, and followed through to completion.
Required knowledge, skills, and abilities:
- 8+ years of strong experience managing complex, cross-functional technology programs or projects.
- Demonstrated ability to build structure and operating rhythm around ambiguous or evolving initiatives.
- Comfortable partnering with engineering, product, and business teams and understanding technical workflows and dependencies.
- Strong project planning, RAID management, governance, and status-reporting skills.
- Able to drive accountability and execution across teams without direct authority.
- Excellent written and verbal communication skills, including concise executive-level reporting.
- Proactive approach to identifying risks, resolving blockers, and maintaining momentum.
- Strong attention to detail while maintaining visibility into broader program objectives.
- Experience with Microsoft tools and environments is a plus.
- Background in the Customer Support technology space, preferably creation of Support Agents, or Customer Support Experience flows is preferred.
Individual pay is determined by factors including job-related skills, experience, and relevant education or training.
US: $159,000 - $176,800 (USD) + bonus programs + benefits.
Benefits and bonus information can be found at https://www.redcloudconsulting.com/careers
RedCloud requires employees have the legal ability to work in the country hired during their employment period. During onboarding, proof of eligibility to work in the applicable country will be requested. RedCloud does not provide visa sponsorship.
About Us:
RedCloud Consulting is a global business and technology consulting firm supporting clients across North America, Europe, Asia-Pacific, and the Middle East. For more than two decades, RedCloud has partnered with organizations ranging from high-growth mid-market companies to global enterprises, helping them solve complex business and operational challenges—leveraging modern data platforms, artificial intelligence, and secure digital foundations to drive smarter decisions and scalable outcomes.
Anchored in a foundation of
integrity-based consulting, RedCloud brings together senior-level experts who work side by side with client teams to design and implement durable, high-impact solutions. Our approach emphasizes trust, accountability, and long-term value—balancing stability, growth, and innovation to help organizations operate securely and confidently in an increasingly complex global environment.
RedCloud delivers a comprehensive range of services across its core practices:
Data & AI, Delivery Excellence, Digital Solutions, Marketing & Sales, Privacy, Security, Data Center and Critical Infrastructure Security, and Strategy & Transformation. As our clients expand globally, so do we—providing consistent, expert support across regions while remaining agile, collaborative, and deeply invested in client success.
Recognized for both performance and culture, RedCloud has been named #1 Best Company to Work For in Washington (Mid-Sized Businesses) by
Seattle Business Magazine, a “Fastest Growing Company” multiple times on the
Inc. 500/5000 list, and recognized by Consulting Magazine as a Leader in Technology Consulting.
