Travelodge by Wyndham Essington is looking to add a Front Desk Agent to our outstanding team!
POSITION SUMMARY:
We are looking for an Associate to join our great team! This individual performs front office duties within the standards set forth by Travelodge by Wyndham. We are looking to fill openings during our 4PM-12AM & 12AM-8AM shifts. Must be able to work weekends and holidays.
SKILLS REQUIRED TO PERFORM ESSENTIAL DUTIES:
- Strong customer service
- Strong listening skills and patience
- Strong communication skills & attention to detail
- Ability to deal well with people in a professional and courteous manner
- Excellent phone skills
REQUIREMENTS
- Provide a first-rate guest experience
- Flexible shift availability
- Provide information to guests about hotel policies, services and amenities
- Respond to requests from guests for assistance and information about the local area
- Selling and up-selling rooms to “walk-in” customers
- Entering/changing reservation information on the computer system
- Posting charges to guest accounts
- Processing payments from guests
- Closing, balancing and making necessary corrections to guest accounts
- Counting and balancing cash, credit cards and direct bill accounts
- Investigation or analyzing out-of-balance situations and making adjustment or corrections as needed
- Completing various computer audit reports
- Performing all the duties as outlined in the training manual
- Listening for or anticipating and responding to guest complaints
- Use appropriate greetings when answering the phone or meeting guests in person. Find a way to say “yes” to their needs if you are reasonably able to do so. Look for ways to be helpful and courteous.
- Maintaining daily logs
- Balancing shift work and cash drawers
- Complete duties assigned by supervisors
- You are part of the property’s security team and are responsible to report any potential safety or security hazards to management immediately. Know all emergency procedures to follow and how to respond in the event of different types of emergencies.
- Ability to work weekends and holidays a must
QUALIFICATIONS:
Must be 18 years of age or older. Must have a high school diploma or equivalent. Must be able to communicate effectively, both verbally and written, in English. Excellent hospitality skills. Self-motivated with excellent organizational skills and attention to detail. Ability to work a flexible schedule including extended hours, weekends and holidays.
PHYSICAL REQUIREMENTS:
Applicants must have the ability to stand for the duration of the shift. Must also have the ability to make fast, simple, repeated movements of the fingers, hands, and wrists, and to reach and stretch, bend, kneel and squat.
Previous employment will be verified, and references will be thoroughly checked.
Competitive wages based on experience.
Job Types: Full-time, Part-time
Pay: $13.00 - $15.00 per hour
Work Location: In person
