Job Summary
We are seeking a dedicated and compassionate Hospital Administrative Assistant to join our veterinary team. The ideal candidate will play a vital role in supporting medical staff and ensuring that patients receive high-quality care in a safe and welcoming environment. This position involves a variety of tasks that contribute to the smooth operation of the hospital and enhance patient experiences. This position is full time.
Responsibilities
- Assistant Hospital Administrator will assist in the performance of a variety of clerical and public contact duties that facilitate the work of the practitioners, animal health technicians, receptionists, animal handlers/groomers and the veterinary Hospital Administrator who directly or indirectly provide patient care.
- Process or direct processing of incoming and outgoing communications.
- Oversee/perform over-the-counter selling of specialty merchandise comprised of animal grooming aids and retail veterinary items. Exercise a technical knowledge of products sold and demonstrate salesmanship abilities. Explain and demonstrate products, answer questions concerning products, client invoices, make change and wrap/bag merchandise.
- Oversees the inventory and purchase of office supplies and forms storeroom, reorders supplies.
- Provide or direct the provision of typing, work processing and data transcribing on assigned computer/word processing unit. Direct retrieval and entry of data; oversee production and quality of automated data products.
- Receive/oversee the receipt of telephone calls and visitors.
- Assist Hospital Administrator in overseeing the performance of posting daily business, posting hospital invoices, mailing statements, taking care of collection accounts, maintaining accounts receivable file and performing related tasks.
- Make informal recommendations to the veterinary Hospital Administrator or owner concerning such personnel matters as staffing needs, advancement, re-assignments, hours of work or other status changes. Assist Hospital Administrator with directing on-the-job training to develop employee skills, advise employees of performance requirements and their progress in meeting those requirements, discuss corrective measures to improve performance and prepare appraisals. Assist Hospital Administrator in resolving informal employee complaints, provide a general explanation of the nature and basis for hospital personnel policies and procedures; maintain effective employee-management communication.
- Assist Hospital Administrator in scheduling receptionist department and any other departments as instructed.
- Assist Hospital Administrator in maintaining job evaluations for all employees.
- Work well with all team members and ensure that your actions support the hospital, the doctors and the practice philosophy.
- Perform other duties as assigned.
Skills
- Knowledge of hospital procedures for assembling patient records in their required order and sequence and for recording a variety of veterinary practitioners’ orders for patient activities, diet, test and treatments in order to maintain an accurate and permanent report of patient information.
- Knowledge of spelling and meaning of commonly used veterinary terminology (e.g. terms of anatomy, physiology, diseases, tests, etc.) in order to accurately enter specific information into patient records.
- Requires skill in obtaining information from owners to complete records, in giving instructions for scheduling appointments and therapeutic activities and in relaying the practitioners’ orders concerning animal care and treatment.
- Strong client service skills.
- Strong leadership, communication and motivations skills. Has the ability to direct, guide and assist a group of individuals.
- Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
- Ability to show unbiased judgment when assisting Hospital Administrator with people and make fair and just recommendations in regards to personnel issues and/or disciplinary action.
Join our team as a Hospital Administrative Assistant and make a meaningful impact on the lives of our patients while gaining valuable experience in the veterinary field.
Pay: $13.00 - $18.00 per hour
Expected hours: 32.0 – 40.0 per week
Ability to Commute:
- Lawton, OK 73505 (Required)
Work Location: In person
