SHIPPING AND FULFILLMENT MANAGER
The Shipping and Fulfillment Manager oversees private label fulfillment and shipment of all outbound orders. They also manage the Fulfillment and Delivery Specialist.
Shipping & Receiving
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Oversee all wholesale customers’ outbound shipping/freight orders.
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Ensure all outbound orders are processed correctly.
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Maintain and order all shipping materials and supplies for JVG accounts.
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Pull and pack orders for all shipping customers including: Allied Products, Sweetbird Products, and roasted coffee orders.
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Set up freight BOLs and track all shipping orders.
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Monitor shipping methods, run reports, and make recommendations to solve problems and streamline processes in shipping.
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Ensure all inbound freight orders are received physically and entered into inventory system.
Private Label Fulfillment
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Participate in meetings with private label accounts to build relationships and help troubleshoot challenges.
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Print out and organize shipping orders each morning, assigning tasks to other team members when needed.
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Ensure that all orders are fulfilled accurately and in time for daily USPS and FedEx pickup.
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Ensure all team members helping with fulfillment are following proper fulfillment procedures (FIFO, tidy packing, etc.)
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Communicate regularly with Production Manager to maintain product inventories and prioritize specific production when necessary.
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Ensure daily accuracy of “Finished Product” inventory.
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Maintain and order all shipping materials and supplies for private label fulfillment and freight shipments.
Management
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Contribute to hiring and onboarding process for Fulfillment & Delivery Specialist.
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Hold regular one-on-one meetings with Fulfillment & Delivery Specialist.
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Give feedback regularly and provide coaching to Fulfillment & Delivery Specialist.
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Thoughtfully compile and present performance reviews; reference pay scale accurately.
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Utilize and file all human resources paperwork correctly.
Job Requirements
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1+ year(s) production and shipping experience.
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Leadership/management experience preferred.
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Excellent communication and teamwork.
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Strong self-motivation and ability to work independently.
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Ability to prioritize and manage time.
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Ability to work with spreadsheets and web-based platforms.
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Ability to work occasional nights and weekends.
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Ability to work on call.
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Criminal background check as required by JVG’s institutional partners.
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A valid NC Driver’s license.
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Prolonged, frequent ingestion of coffee and tea.
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Prolonged periods of constant repetitive motion.
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Prolonged periods of time on feet.
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Ability to lift 50+ pounds.
Please note this position prohibits the wearing of perfumes, colognes, or fragrances.- All Joe Van Gogh, Inc. employees are subject to a 90-Day Probationary Period.
