Customer Service Representative - HYBRID after training
Pay: $20.00 - 22.50 per hour
Shift: 12:30pm - 9:00pm after 6 week training
Training Hours: 9:00am - 5:30pm
Key Responsibilities
- Answer calls and assist with questions from franchise distributors.
- Assist franchise owners with automotive tool selection, toolbox selection, troubleshooting, pricing, availability, and technical specifications.
- Provide technical support concerning information and specifications for products provided in our Tools catalog and catalogs of our other suppliers.
- Input orders/purchase orders/quotations utilizing internal ordering software systems.
- Work cross-functionally with subject matter experts to resolve open questions.
- Assist customers with warranty, returns, repairs, identification of parts, and new defective products.
- Other duties as assigned
Key Requirements
- High school diploma or GED equivalent
- Must be available to train on first shift
- ASE certification, automotive experience, tool experience, or related trade school degree a plus
- On the job experience in working with general automotive mechanics a plus
- 1+ years of call center experience or equivalent experience in dealing with customers
- Suggestive sales experience
- Experience with MS Office and Excel
- Effective verbal and written communication skills
- Ability to interpret customer issues coupled with the ability to troubleshoot and translate issues into resolution while maintaining a positive attitude
- Ability to empathize with customer concerns while maintaining a professional demeanor
- Ability to learn quickly on the job
- Ability to multi-task in a fast-paced office environment
- Ability to answer calls as a primary function of the position
- Spanish speaking is a plus
Candidates must consent to a pre-employment background check and drug screen, and must be able to provide two professional job references.
IND123
Pay: $20.00 - $22.50 per hour
Work Location: In person
