Victory Nissan of Nashville is part of Victory Automotive Group, a family-owned and operated company since 1997 with over 50 locations nationwide. We are committed to providing excellent service to our customers and rewarding career opportunities to our employees.
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Salary: 60,000 to 100,000 per year
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Job Type: Full Time
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Location: Nashville, TN 37211
The Automotive Service Advisor serves as the main communication link between customers and technicians. This role involves understanding customer concerns, scheduling service appointments, managing repair progress, and setting clear expectations to ensure a positive service experience.
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Schedule vehicle service appointments in person or by phone and ensure accurate problem diagnosis
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Communicate repair status and notify customers if timelines change
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Obtain customer authorization for repair estimate revisions
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Make repair recommendations and coordinate service delivery while managing customer expectations
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Verify quality control and perform road tests on completed repairs
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Maintain up-to-date knowledge of vehicle operations, warranties, recalls, and service bulletins
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Meet or exceed service level targets
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Ensure all documentation is complete and compliant with regulations
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Follow and enforce all safety policies and procedures
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Participate in staff meetings, training, and continuing education
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Perform additional duties as assigned
You will work in a fast-paced, team-oriented automotive service environment that values professionalism, safety, and excellent customer service. Victory Nissan of Nashville supports employee growth and success with a professional and drug-free workplace culture.
Job Requirements:
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High school diploma or GED required
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Minimum of one year of experience at a dealer-level or large automotive facility preferred
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Valid, unrestricted driver's license with a clean driving record
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Professional appearance and dependable work ethic
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Strong safety awareness and customer service skills
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Basic computer proficiency and internet navigation skills
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Excellent verbal and written communication abilities
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Ability to read and understand instructions clearly
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Physical ability to bend, kneel, squat, stand for extended periods, and lift heavy objects as needed
- Tremendous product & inventory
- Ongoing company-wide training
- Strong company reputation
- Growth opportunities
- Professional, enthusiastic & supportive working environment
When you join our organization, you'll enjoy comprehensive training, competitive compensation, and unparalleled benefits. Simply put, you'll experience the best that a career in the automotive industry has to offer.
The above statements are intended to describe the general nature and level of the work being performed by people assigned to this work. This is not an exhaustive list of all duties and responsibilities. We reserve the right to amend and change responsibilities to meet business and organizational needs as necessary.
We are an Equal Opportunity Employer and a drug-free workplace.
We Would Really Like To Hear From You!
Updated on: 2026-03-28T00:35:53-07:00
