Hardware Rental Lead Part-Time
E&H Ace Hardware is seeking a motivated and customer-focused Hardware Rental Lead to manage the rental department’s daily operations. This role ensures excellent customer service, maintains rental equipment processes, and fosters strong customer relationships.
Answer rental inquiries via phone, providing rates and quotes
Write and maintain daily contract, reservation, and customer charge files
Check rental equipment in and out daily
Schedule rental equipment pick-up and delivery
Track and update daily overdue rental list
Train customers on proper use of rental equipment
Load and unload rental equipment safely
Address and resolve customer complaints professionally
Train store employees on rental procedures
Service and maintain rental equipment functionality
Maintain inventory of rental merchandise, showroom displays, and parts
Provide Material Safety Data Sheets (MSDS) and written instructions as requested
Attend training classes and obtain certifications for operating and servicing equipment
Education & Experience
High school diploma or equivalent required; some college coursework preferred
Extensive product knowledge of rental equipment or a strong willingness to learn
Sales and marketing experience in retail, promotions, or one-on-one sales preferred
Skills & Knowledge
Excellent communication and organizational skills
Strong analytical skills and pricing knowledge with sound decision-making ability
Proficiency with retail computer systems, MS Word, and Excel preferred
Ability to multi-task, pay attention to detail, and work collaboratively
Flexibility to work evenings, weekends, and holidays as needed
Ability to stand for extended periods
Ability to lift and move boxes and rental equipment throughout the store
Perform all physical tasks required for the role
Competitive pay and benefits
Health, dental, vision, and 401(k) for full-time employees
Employee discounts
Career growth opportunities in a family-owned local business
E&H Hardware Group operates multiple Ace Hardware stores and services in Ohio, guided by our core value: Local Relationships Built on Trust.
If you’re ready to lead the rental department and provide top-tier customer service, apply today to join our growing team!
