Care Coordinator [Full-Time]
PT Associates I Outpatient Orthopedic Therapy Clinic
At PT Associates, we believe great clinicians do not need to be managed. They need clarity, autonomy, and a team that performs. We operate a performance-driven outpatient clinic centered on evidence-guided care, individual accountability, and measurable patient outcomes. We invest in clinicians who are committed to mastering their craft and building a long-term path in both clinical and professional leadership.
Check out our other Texas locations, and our sister company Sports Rehab PT; we are always looking for great people!
JOB SUMMARY
The Care Coordinator serves as a central point of contact for patients, providers, and clinical staff to ensure seamless coordination of care. This role is responsible for scheduling appointments, communicating treatment plans, facilitating follow-up activities, and supporting patients throughout their care journey. The Care Coordinator promotes positive patient experiences and optimal outcomes through proactive communication, organization, and collaboration.
KEY RESPONSIBILITIES
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Coordinate and schedule patient appointments, evaluations, procedures, and follow-up visits.
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Communicate treatment plans, appointment details, and care instructions to patients and caregivers.
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Serve as a liaison between patients, healthcare providers, and other members of the care team to facilitate effective communication.
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Monitor and track patient progress, ensuring recommended follow-up care and services are completed.
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Obtain, organize, and maintain accurate patient information and documentation within the electronic medical record system.
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Respond to patient inquiries and address concerns in a timely, professional, and compassionate manner.
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Coordinate referrals to specialists, community resources, and ancillary services as needed.
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Verify that required authorizations, orders, and supporting documentation are obtained prior to scheduled services.
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Assist patients in understanding their care plans and navigating the healthcare system.
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Collaborate with clinical and administrative teams to identify and resolve barriers to care.
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Maintain confidentiality and comply with all applicable privacy, regulatory, and organizational requirements.
HOW WE WORK
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Outcomes drive decisions — not volume or routine.
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Streamlined workflows so your time stays focused on what matters: patients.
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Autonomy with accountability; you own your coordination and your impact.
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Partnership with clinical leadership to grow your skills and expand your role.
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A responsive environment built around patient progress.
CULTURE
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Your judgment is trusted and developed.
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The team is engaged, responsive, and aligned around growth.
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Leadership is accessible and invested in your development.
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You are supported in bringing your full, authentic self to work.
QUALIFICATIONS
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High school diploma or equivalent required; Associate degree in healthcare administration, business, or a related field preferred.
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1-3 years of experience in healthcare coordination, medical office administration, patient services, or a related role preferred.
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Knowledge of medical terminology and healthcare workflows preferred.
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Experience using electronic medical record (EMR) systems
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Minimum typing speed of 45 WPM; proficiency in Microsoft Word, Excel, and standard office software.
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Strong organizational skills with the ability to manage multiple priorities and deadlines.
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Excellent verbal and written communication skills.
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Demonstrated ability to build rapport with patients and work collaboratively with interdisciplinary teams.
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Strong attention to detail, problem-solving abilities, and customer service orientation.
WORK ENVIRONMENT & PHYSICAL REQUIREMENTS
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This position operates in a healthcare clinic setting with frequent interaction with patients, caregivers, and healthcare professionals in a fast-paced environment.
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Prolonged periods of sitting and working on a computer.
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Frequent communication with patients, providers, and staff in person and by telephone.
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Ability to occasionally lift and move office materials weighing up to 15 pounds.
FULL-TIME BENEFIT OFFERINGS
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Medical, Dental, and Vision plans
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Voluntary benefit options
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Paid time off and paid holidays
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Retirement plan with company match and immediate vesting
The pay range for this role is:
15 - 17 USD per hour(PTA - Conroe)
