Job Description: Mortgage Support Specialist
Reports To: SVP Mortgage Division
Wage Classification: Non-exempt
Supervises: No Supervisory Responsibility
JOB SUMMARY
The Mortgage Support Specialist is primarily responsible for serving as a receptionist in the Mortgage department greeting customers, managing walk in traffic and answering phones. Specialist will provide a high level of customer service, sense of urgency and professionalism. Additionally, Specialist will support Mortgage Division and will assist SVP Mortgage with administrative and operational duties within the department. This position is detail intensive, requires excellent communication skills and strong judgement.
ESSENTIAL DUTIES & RESPONSIBILITIES
- Perform administrative duties to include but not limited to greeting customers and answering phones
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Prepare reports and provide support to the Mortgage department
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Supports the department’s clean desk policy by sweeping printers and scanners
- May train and serve as backup to other positions in Residential Mortgage Division
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Ability to show discretion and confidentiality with executive-level matters
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Other duties as needed
This position is considered non-exempt and is eligible for overtime for hours worked in excess of 40 per week under the Fair Labor Standards Act.
QUALIFICATIONS
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High School Diploma or equivalent
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Minimum 2 years administrative or operational experience
- Proficient in Microsoft Office program skills (MS Word, MS Excel, etc.)
PREFERRED QUALIFICATIONS
- Experience in mortgage lending, real estate, or banking
- Experience working with Encompass
SKILLS & COMPETENCIES
- Strong interpersonal and relationship-building skills
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Must be self-motivated and possess the ability to work well both independently and within a team
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Strong organizational and multi-tasking skills
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Strong aptitude for detail and accuracy
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Willingness to adapt to change and ability to learn quickly
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Working knowledge of general office equipment
- Excellent listening skills
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Ability to effectively communicate, both verbally and in writing
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Ability to maintain confidentiality
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Ability to transport/lift up to 25lbs
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Requires extended periods of sitting
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Requires eye-hand coordination and manual dexterity
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Ability to handle stress
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Regular and predictable attendance
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Ability to work in a constant state of alertness and in a safe manner
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Ability to follow policies and rules of AuburnBank
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Ability to participate in community functions on occasion
Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, gender, color, religion, citizenship or national origin, age, sexual orientation, gender identity, disability, veteran status or any other classification protected by law.
AuburnBank is a Drug Free Workplace
