Job Description – Customer Service & Logistics Coordinator
We are seeking a highly organized, customer-focused, and detail-oriented professional to join our freight forwarding and logistics team. This position combines customer service, operations coordination, shipment management, and cross-functional communication to ensure the successful movement of customer freight from pickup through final delivery.
Position Summary
· The Customer Service & Logistics Coordinator serves as a primary point of contact for customers while also supporting day-to-day operational activities related to freight movement and shipment coordination.
· This role requires strong communication skills, problem-solving abilities, and the capability to work closely with multiple internal departments, carriers, and customers to ensure efficient and timely transportation services.
· The ideal candidate thrives in a fast-paced logistics environment, can manage multiple priorities simultaneously, and is committed to providing exceptional customer service.
Primary Responsibilities
· Communicate directly with customers regarding shipment requests, transportation needs, quotes, service updates, and issue resolution.
· Work with internal departments including operations, dispatch, warehouse, pricing, accounting, and carrier management to identify the most efficient and cost-effective routing solutions for customer shipments.
· Prepare and provide accurate freight quotations based on customer requirements, carrier pricing, transit times, and service levels.
· Coordinate shipment pickups and deliveries while ensuring all service requirements and timelines are met.
· Monitor active shipments and proactively communicate status updates, delays, exceptions, or delivery confirmations to customers.
· Track freight movement and ensure all shipments are properly documented and updated within company systems.
· Build and maintain strong relationships with customers, carriers, and internal teams.
· Respond promptly to customer inquiries via phone, email, and other communication channels.
· Assist in resolving shipment issues, service failures, claims, and operational challenges in a professional and timely manner.
· Ensure compliance with customer requirements, company procedures, and transportation regulations.
· Maintain accurate records of shipment activity, customer communications, pricing information, and operational documentation.
· Support continuous improvement efforts related to customer service processes and operational efficiency.
· Other duties as required.
Qualifications & Skills
· Previous experience in freight forwarding, logistics, transportation, supply chain, or customer service preferred.
· Strong understanding of transportation operations, shipment coordination, and freight movement.
· Excellent verbal and written communication skills.
· Strong organizational skills with the ability to prioritize and manage multiple tasks simultaneously.
· Ability to work effectively in a fast-paced and deadline-driven environment.
· Strong problem-solving and critical-thinking abilities.
· Professional demeanor with strong customer service orientation.
· Proficiency with Microsoft Office applications including Outlook, Excel, and Word.
· Experience working with transportation management systems (TMS) or logistics software is a plus.
· Ability to work collaboratively across multiple departments and teams.
Preferred Attributes
· Self-motivated and dependable.
· Strong attention to detail and follow-through.
· Ability to adapt quickly to changing priorities and customer needs.
· Positive attitude and team-oriented mindset.
· Ability to remain calm and professional under pressure.
Work Environment
· Office-based logistics and transportation environment.
· Fast-paced setting requiring multitasking and frequent communication.
· May require work within a warehouse / dock environment for periods of time, with long periods of standing.
· May involve occasional after-hours communication related to shipment updates or service needs.
This job description is intended to outline the general responsibilities and qualifications for the position and may be modified as business needs evolve.
Pay: $24.00 - $30.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
