Job Title: IT Field Service Support
Location: Syracuse, NY 13202
We are seeking a proactive and technically skilled IT Field Service Support professional to join our dynamic team. In this role, you will be the frontline technical expert responsible for delivering exceptional support to end-users across various locations. Your expertise will ensure seamless operation of hardware, software, and network systems, enabling our organization to maintain high productivity levels. This position offers an exciting opportunity to troubleshoot complex issues, implement solutions on-site, and contribute to the continuous improvement of our IT infrastructure. If you thrive in fast-paced environments and enjoy solving technical challenges directly in the field, this role is perfect for you!
Duties
- Provide on-site technical support for hardware, software, and network issues across multiple locations
- Troubleshoot and resolve equipment problems related to desktops, laptops, mobile devices, printers, and peripherals
- Assist users with operating system support including Windows, macOS, and Linux environments
- Configure and support computer networking components such as LAN, WAN, VPNs, firewalls, DNS, TCP/IP protocols, and Cisco Meraki devices
- Manage help desk tickets using systems like ServiceNow or Jira to document issues and track resolutions efficiently
- Support Active Directory management tasks including user account setup, GPO configuration, and permissions management
- Perform hardware upgrades, repairs, and maintenance on computer hardware and peripherals while ensuring minimal downtime
- Collaborate with IT teams to implement security measures including firewall configurations and network access controls
- Assist with software troubleshooting using tools like SCCM and BMC Remedy to deploy updates or resolve conflicts
- Provide excellent customer service by communicating clearly with end-users and ensuring their technical needs are met promptly
Requirements
- Proven experience in technical support roles with a focus on help desk systems and desktop support
- Strong knowledge of Microsoft Office applications and operating systems such as Windows (including Windows Server) and macOS
- Familiarity with computer networking concepts including LAN/WAN setup, TCP/IP protocols, DNS management, VPNs, firewalls, and network troubleshooting tools like Cisco Meraki or similar equipment
- Hands-on experience supporting hardware components such as computers, mobile devices, printers, and peripherals
- Ability to troubleshoot software issues across multiple platforms including Windows and Linux environments
- Experience managing customer support tickets through platforms like ServiceNow or Jira with a focus on resolution efficiency
- Excellent communication skills to explain technical concepts clearly to non-technical users
- Analysis skills for diagnosing complex problems quickly and accurately
- Knowledge of Active Directory management including user account provisioning and GPO configuration
- Familiarity with IT infrastructure components such as switches, routers, DNS servers, DHCP services, and network security protocols
Join us in delivering top-tier IT support that keeps our operations running smoothly! This role is ideal for motivated individuals eager to apply their technical expertise in a vibrant field service environment. We value proactive problem-solving skills combined with outstanding customer service—your efforts will directly impact our organization’s success!
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Pay: $20.00 - $22.00 per hour
Work Location: In person
