Overview
The Food Runner/Expo plays a vital role in restaurant operations by ensuring the accurate, timely, and professional delivery of food from the kitchen to guests. This position acts as a key link between the kitchen and front-of-house staff, helping maintain quality standards, efficient service, and overall guest satisfaction in a fast-paced environment.
Key Responsibilities
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Food Delivery: Deliver food orders quickly and accurately to the correct tables while maintaining proper temperature and presentation standards.
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Quality Control: Verify each dish against order tickets, ensuring accuracy, proper garnishing, portioning, and overall plate presentation before leaving the kitchen.
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Communication: Serve as a liaison between kitchen and service staff, clearly communicating special requests, dietary restrictions, and order modifications.
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Table Support: Assist in setting and maintaining tables, including providing utensils, napkins, and share plates; refill beverages and help clear dishes as needed.
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Kitchen Assistance: Maintain cleanliness and organization of expo and kitchen stations; assist with polishing utensils and completing side work.
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Team Collaboration: Work closely with servers, bartenders, bussers, and management to ensure smooth, coordinated service.
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Guest Interaction: Provide friendly, professional service by responding to guest needs and contributing to a positive dining experience.
Required Skills and Attributes
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Ability to carry multiple plates and move quickly in a high-volume environment.
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Attention to Detail: Ensure orders are correct, properly plated, and meet restaurant standards.
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Communication Skills: Effectively coordinate with kitchen and front-of-house staff.
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Calm Under Pressure: Perform efficiently during busy service periods.
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Customer Service Orientation: Friendly, professional, and attentive to guest needs.
