Job Title: Client Service & Sales Representative
Location: High Point, NCCompany: El Niño Produce
Position Summary
El Niño Produce is looking for a highly motivated Client Service & Sales Representative to join our team. This person will be responsible for delivering outstanding customer service while actively supporting sales growth from the front desk. The ideal candidate is proactive, organized, customer-focused, and enjoys building long-term relationships with clients.
Experience in the produce industry is a plus but not required.
Key Responsibilities
- Greet customers and provide exceptional service at the front desk.
- Process customer orders accurately by phone, email, text, and walk-in.
- Proactively identify sales opportunities and recommend products or alternatives.
- Build and maintain strong customer relationships.
- Follow up on customer inquiries, backorders, and deliveries.
- Maintain and update customer information in the CRM system.
- Support sales and marketing initiatives, including customer outreach and promotions.
- Coordinate with warehouse, purchasing, and logistics teams to ensure timely order fulfillment.
- Communicate product availability, substitutions, and delivery schedules to customers.
- Assist in resolving customer concerns quickly and professionally.
- Help increase customer retention and generate new sales opportunities.
Qualifications
- Previous experience in Customer Service, Sales, Inside Sales, or Account Management.
- Excellent communication and interpersonal skills.
- Strong organizational and multitasking abilities.
- Experience using CRM systems is preferred.
- Basic knowledge of marketing and customer relationship management.
- Proficient with Microsoft Office (Excel, Outlook, Word).
- Bilingual (English & Spanish) preferred.
- Experience in the produce, wholesale food, grocery, or distribution industry is a strong plus.
What We’re Looking For
- Positive attitude and strong work ethic.
- Sales-driven mindset with excellent customer service skills.
- Ability to work in a fast-paced environment.
- Problem solver with attention to detail.
- Team player who takes initiative and ownership.
- Passion for helping grow the business.
Preferred Experience
- Produce, fruits & vegetables, food distribution, or wholesale business experience is a plus.
- CRM experience (Salesforce, HubSpot, Zoho, or similar).
- Marketing or customer engagement experience is a plus.
Compensation
Competitive salary based on experience, plus opportunities for growth and performance incentives.
Pay: $15.00 - $17.00 per hour
Work Location: In person
