Collections & Retention Agent
CoverageX protects thousands of drivers and homeowners across the country from unexpected repair bills. The trust our customers place in us starts with the people on our team — and we’re looking for someone who takes that seriously.
The Role
When a customer falls behind on their protection plan, you’ll be the person who reaches out to understand why and find a path forward. Every situation is different — your job is to listen, ask the right questions, and work with the customer to land on a solution that keeps them covered. There are no cold calls. Our dialer handles outreach, so you can focus entirely on the conversation.
Compensation
- Competitive base hourly pay
- Bonuses for every account you retain — your results directly drive your income
What We’re Looking For
- Strong communicator who is confident, approachable, and able to build trust quickly
- Experience in sales, retention, collections, or another phone-based role
- A drive to grow professionally — we promote from within and invest in the people who show up ready to earn it
What We Offer
- Fully paid training — no prior experience with our systems required
- Ongoing coaching and real-time support from experienced team leads
- A clear advancement path: Senior Rep to Team Lead and beyond
