Program Manager - Customer Experience
Here at Siemens, we take pride in enabling sustainable progress through technology. We do this through empowering customers by combining the real and digital worlds. Improving how we live, work, and move today and for the next generation! We know that the only way a business thrive is if our people are thriving. That’s why we always put our people first. Our global, diverse team would be happy to support you and challenge you to grow in new ways. Who knows where our shared journey will take you?
Transform the everyday with us!
About Electrification & Automation:
Headquartered in Wendell, NC, the Electrification & Automation (E&A) Business Unit offers the full range of energy distribution systems and solutions for all markets and through all sales channels. We provide reliable power distribution grids of today while investing in our Future Grids portfolio to create the power distribution grid of the future.
We empower our people to stay resilient and relevant in a constantly changing world. We’re looking for people who are always searching for creative ways to grow and learn. People who want to make a real impact, now and in the future. Does that sound like you? Then it seems like you’d make a great addition to our team!
You’ll make an impact by:
- Lead cross-functional customer experience programs that improve digital platforms, service operations, customer feedback loops, and business processes.
- Turn customer experience strategy into clear execution plans with milestones, ownership, dependencies, risks, and measurable outcomes.
- Build portfolio visibility and operating rhythms that help leaders and partner teams make faster, better decisions across customer experience initiatives.
- Connect customer feedback, journey insights, support trends, and operational data into practical improvement actions across teams.
- Partner with Product, Customer Support, Project Management, Field Service, IT, design, data, and other business teams to improve the end-to-end customer lifecycle.
- Use AI, automation, and self-service thinking to scale repeatable processes, improve knowledge reuse, and reduce customer and employee friction.
You’ll win us over by having the following qualifications:
Basic Qualifications:
- High School diploma, or equivalent
- 5+ years of experience leading cross-functional programs, customer experience initiatives, service transformation, digital transformation, business operations, or related work.
- Experience managing timelines, dependencies, risks, issues, stakeholder communication, and delivery across multiple workstreams.
- Demonstrated ability to create structure in ambiguous environments and influence progress across teams without direct authority.
- Experience translating customer, business, or operational strategy into coordinated action and measurable outcomes.
- Experience with customer journey mapping, service design, voice of customer programs, customer satisfaction programs, or customer feedback-to-action processes.
- Experience with digital customer platforms, customer portals, support systems, Salesforce, Jira, Figma, Microsoft 365 Copilot, Copilot Studio, or similar tools.
- Experience improving customer self-service, knowledge management, workflow automation, or support operating models.
- Legally authorized to work in the United States on a continual and permanent basis without company sponsorship.
Preferred Qualifications:
- Experience working in complex matrix organizations, including leading stakeholder adoption, organizational change, communications, and/or business readiness activities for new customer experiences, digital platforms, or service transformations.
- Comfort testing ideas through pilots, proofs of concept, or lightweight experiments before scaling solutions.
- Strong written and verbal communication skills, with the ability to summarize complex work clearly for leaders and working teams.
- Hands-on experience using AI-enabled workflows, automation tools, or self-service solutions to improve customer or employee experience.
- Experience building operating rhythms, portfolio views, dashboards, or governance routines that improve visibility and decision-making.
- Experience in industrial, infrastructure, energy, software-enabled services, or business-to-business environments.
- Bachelor’s degree in business, engineering, operations, information systems, or a related field.
About Siemens:
We are a global technology company focused on industry, infrastructure, transport, and healthcare. From more resource-efficient factories, resilient supply chains, and smarter buildings and grids, to sustainable transportation as well as advanced healthcare, we create technology with purpose adding real value for customers. Learn more about Siemens here.
Our Commitment to Equity and Inclusion in our Diverse Global Workforce:
We value your unique identity and perspective. We are fully committed to providing equitable opportunities and building a workplace that reflects the diversity of society, while ensuring that we attract the best talent based on qualifications, skills, and experiences. We welcome you to bring your authentic self and transform the everyday with us.
$102,459 $175,644 10%
