Hotel Front Desk & Night Audit –
Must be able to work Night Audit Shift 11pm-7am
Compensation: $17hr. + Bonus & or DOE
We’re on the lookout for a friendly, detail-oriented front desk professional to join our team as a Hotel Front Desk Agent & Night Auditor.
The Front Desk Agent role is a key guest-facing role where you’ll serve as the first point of contact for travelers, ensuring every guest receives a warm welcome and seamless service from check-in to check-out.
If you're passionate about hospitality, thrive in a fast-paced environment, and enjoy helping people, we’d love to meet you!
What You'll Do:
- Greet guests upon arrival and handle the check-in/check-out process efficiently
- Assign rooms, issue keys, and securely manage payment details
- Update and maintain guest records and reservation details accurately
- Answer phones and respond to questions about room availability, amenities, rates, and hotel services
- Coordinate with housekeeping to confirm room readiness for incoming guests
- Address and resolve guest concerns or complaints professionally and promptly
- Process reservations via phone, online booking platforms, and in-person requests
- Promote hotel services, specials, and loyalty programs
What We're Looking For:
- High school diploma or equivalent required
- Experience with hotel reservation systems and Microsoft Office tools
- Excellent communication and interpersonal skills
- Calm under pressure and confident handling customer concerns
- 1+ year of experience in hospitality, front desk, or customer service preferred
- Strong time management, organization, and multitasking abilities
Why Join Us?
- Positive, team-oriented work environment
- Opportunity for bonuses and growth
- Make a direct impact on guest satisfaction every day
The Night Auditor role is for someone who enjoys quiet time at work. We are a family owned and operated hotel and our looking for someone to be our relief/on-call night auditor! This position is perfect for anyone who likes to watch over the safety and comfort of others. As a night auditor, your duties include making reservations, check-ins, check-outs, running the audit, and others. We are a hotel that values our employees. We have a great team that works together making our hotel an award winning hotel within the Best Western brand. If you love having peace and quiet, we would love to have you apply! Call or drop by for an application anytime. (406) 857-2400
What You'll Do:
- Greet guests upon arrival and handle the check-in/check-out process efficiently
- Assign rooms, issue keys, and securely manage payment details
- Update and maintain guest records and reservation details accurately
- Answer phones and respond to questions about room availability, amenities, rates, and hotel services
- Address and resolve guest concerns or complaints professionally and promptly
- Process reservations via phone, online booking platforms, and in-person requests
- Promote hotel services, specials, and loyalty programs
- Run nightly audit reporting and secure the property
What We're Looking For:
- High school diploma or equivalent required
- Experience with hotel reservation systems and Microsoft Office tools
- Excellent communication and interpersonal skills
- Calm under pressure and confident handling customer concerns
- 1+ year of experience in hospitality, front desk, or customer service preferred
- Strong time management, organization, and multitasking abilities
Why Join Us?
- Positive, team-oriented work environment
- Opportunity for bonuses and growth
- Make a direct impact on guest satisfaction every day
Job Type: Full-time
Benefits:
- Employee discount
- Paid time off
Schedule:
- 8 hour shift
- Holidays
- Night shift
- Weekend availability
Education:
- High school or equivalent (Preferred)
Experience:
- Hotel Experience: 1 year (Preferred)
- Front Desk: 1 year (Preferred)
Work Location: One location
If you're ready to bring your hospitality skills to a team that values service and professionalism, apply today!
Pay: From $17.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Experience:
Shift availability:
Ability to Commute:
- Kalispell, MT 59901 (Required)
Work Location: In person
