About MOCOM:
MOCOM is a family-owned company specializing in customized material solutions and a leading compounder of thermoplastic polymers. We are committed to bringing high and consistent quality, and excellent customer service to our customers and consumers.
We are actively seeking a Customer Service Representative to join our growing organization.
Essential duties and responsibilities:
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Effectively and efficiently utilize SAP, CRM and Business Warehouse system.
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Provide daily support to Area Sales, Business Development and Product Managers.
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Receive and process customer inquiries and requests including but not limited to sales orders, price quotations, invoices, purchase orders, credit/debit memos, customer specific documents and on occasion, export documentation.
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Order management including but not limited to managing inventory levels shipping documents, liability agreements, escalations, cancellations and postponements.
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Customer care: handle incoming customer telephone calls, emails and keeping customers fully informed about matters that affect them.
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Billing and credit note handling and creation of pro-forma invoices (where applicable, e.g. no in-house accounting).
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Adhere to Quality Management System including initiating product/service/transport complaints via SAP ensuring relevant information is gathered and entered prior to QM handling; follow up to ensure customer satisfaction.
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Liaise with Supply Chain Coordinators regarding freight, warehouse and shipment related issues.
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Attend customer visits on or off site as required.
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Participate in customer and supplier meetings as required.
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Attendance at customer service seminars and events as needed.
What you need to succeed:
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Three to five years of similar or related experience.
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A two-year college degree; or completion of a specialized course of study at a business or trade school; or, completion of specialized training courses; or job specific skills acquired through on-the-job training or apprenticeship program.
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An equivalent combination of education and experience is required in lieu of the stated education and experience requirements.
What we have for you:
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Medical, dental, vision and an employee assistance program to support your well-being
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401k with company match
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Casual work environment with a focus on teamwork
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Great work/life balance with PTO, paid holidays and more!
Disclaimer:
This description is representative only and is not exhaustive of the tasks this position may be required to perform.
