Location: Alpharetta, GA
Job Type: Full-Time
Schedule: Monday-Friday, 8:00 AM-5:00 PM
We're excited to welcome a positive, upbeat, friendly, and motivated full-time Bilingual Call Center Representative to our growing team; who is passionate about helping others and thrives in a fast-paced environment.
A Smile 4U is a privately owned dental practice with locations in Cartersville, Dalton, Decatur, East Point, and Hiram. We offer a wide range of services under one roof, including general dentistry, pediatric dentistry, and oral surgery. Serving both pediatric and adult patients, we are committed to delivering a positive and memorable experience for every patient.
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Compassionate, detail-oriented, and adaptable
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Comfortable in a fast-paced, team-driven office
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Can-do attitude
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Answer incoming calls and emails promptly and professionally
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Make daily outbound calls to schedule patient appointments per clinic protocols
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Document all call interactions according to standard operating procedures
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Assist in resolving customer complaints with the support of the Customer Service Manager
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Enter new patient information into the practice management system
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Update existing patient records
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Bilingual in Spanish
- Previous customer service, call center experience is a plus
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Strong interpersonal, communication and organizational skills
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Customer service oriented with a professional demeanor
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Reliable, organized and collaborative team player
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Medical, Dental, and Optical Insurance (available after 90 days for full-time team members)
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Employee discount
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Paid Time Off (PTO) and Paid Holidays
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Opportunities for professional growth
Are you willing to consent to a background check including a criminal record check, employment, and education verification?
