Job Overview
We are seeking a dynamic and dedicated Customer Service Representative to join our team! In this vital role, you will be the friendly face and helpful voice for our customers, ensuring their needs are met with professionalism and enthusiasm. Your energetic approach will help foster positive relationships, resolve inquiries efficiently, and contribute to a welcoming environment. This position offers an exciting opportunity to develop your skills in customer support, office management, and administrative functions within a fast-paced setting. If you thrive on helping others and enjoy multitasking with technical proficiency, this role is perfect for you!
Duties
- Provide exceptional customer service via phone, email, and in person using multi-line phone systems and professional phone etiquette
- Manage front desk operations including greeting visitors, answering inquiries, and directing calls promptly
- Utilize computer skills to perform data entry, maintain accurate records, and update customer information using productivity software such as Microsoft Office and Google Workspace
- Handle administrative tasks like filing, proofreading documents, calendar management, and scheduling appointments or meetings
- Use QuickBooks for basic bookkeeping tasks such as invoicing and expense tracking
- Support office management activities including organizing files, managing supplies, and maintaining a tidy workspace
- Assist with specialized roles like dental or medical receptionist duties as needed, including patient check-in and appointment scheduling
- Demonstrate organizational skills by managing multiple priorities efficiently while maintaining high productivity levels
Experience
- Previous office experience or administrative experience is highly preferred
- Bilingual abilities are a strong plus to serve diverse customer needs effectively
- Proven experience with clerical tasks such as filing, proofreading, and data entry
- Familiarity with customer service principles and techniques in a professional setting
- Technical proficiency in Microsoft Office Suite (Word, Excel, Outlook), Google Workspace (Docs, Sheets), and basic bookkeeping software like QuickBooks
- Experience working with multi-line phone systems and handling front desk responsibilities
- Strong organizational skills with excellent time management capabilities to handle busy workloads efficiently
- Personal assistant or medical/dental receptionist experience is advantageous but not required
Join us to be part of a vibrant team committed to delivering outstanding service! Your enthusiasm and technical skills will make a real difference in creating positive experiences for our customers while advancing your career in a supportive environment.
Pay: $22.78 - $27.44 per hour
Benefits:
Work Location: In person
