Progressive Rail Inc. is a short-line freight railroad that provides cost-effective shipping and transloading options to over 300 customers across a wide variety of industries. Our main office is headquartered in Lakeville, MN, with several other owned and operating railway locations across multiple states.
We have an exciting opportunity for a Logistics Customer Solutions Associate in our Logistics & Transportation Department located in our Lakeville, MN headquarters. The ideal candidate will possess the ability to manage the daily operations of 11 railroads.
This position requires 24/7 shift coverage and on-call duties on a consistent rotational basis.
Primary Purpose and Essential Functions:
Our Customer Solutions Team is responsible for maintaining accurate inventory; place and release railcars [on our software] as requested via email, wheel reports, or phone. They communicate and interact with both internal/external customers and connecting carriers.
Job responsibilities include but are not limited to:
- Communicate and manage daily operations and logistics of 11 railroads.
- Communicate daily with various departments of multiple railroads.
- Maintain accurate inventory by placing and releasing railcars as requested.
- Knowledge of Way billing software: EBOL and RailConnect.
- Process and review data for deficiencies, resolve discrepancies with carriers.
- Ensure all crew members have up to the minute hazardous paperwork for proper train movement.
- Communicate with connecting carriers on discrepancies and interchange reporting.
- Be able to perform railcar ordering from Class I railroads for customers.
- Apply charges properly per railroad tariff (switch fees, storage fees, terminal fees).
- Knowledge of maintaining and updating car trace reports.
- Communicate and contribute to company and team goals.
- Maintain and promote a strong safety culture and follow safety policies, procedures, and regulations.
- Update Steelroads trace reports for all customers and schedule automated reports as needed.
- Inbound and outbound 418 train EDI advance consists to/from class I’s within TMS.
- Maintaining customer synonyms as required.
- Expediting priority cars with class I carriers.
- Working with all crews throughout the day. Update and maintain work orders.
- Crew scheduling based upon customers priority requests.
- Monitor all incoming customer phone calls and resolve issues as they arise.
- Monitor email inbox and respond to requests.
- Rail bill customer releases and send EDI to the correct class I.
- Communicate with forwarding railroads all train consists for fluid interchanges.
Basic Qualifications:
- General knowledge of Railroad operations.
- High School Diploma or GED Equivalent.
- 1+ plus years of Logistics Customer Service in a fast-paced environment.
- Ability to work weekends and on call.
- Proficient in MS Office Suite.
- Accurate keyboarding and data entry required.
Preferred Qualifications:
- Solid understanding of accurate inventory by placing and releasing railcars.
- Working knowledge of Waybilling software using EBOL and RailConnect.
- Communicate effectively across the organization both written and verbal.
- Outstanding organizational and leadership abilities.
- Effective communication with connecting carriers.
- Outstanding attention to detail.
We offer a competitive wage and benefits package including 401k with a company match, health, dental, vision, and life insurance, as well as company-paid short-term and long-term disability insurance.
We are proud to be an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, national origin, veteran, marital, or disability status.
We maintain a drug-free workplace and perform pre-employment substance abuse testing.
Job Type: Full-time
Pay: $50,000.00 - $60,000.00 per year
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee assistance program
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Parental leave
- Professional development assistance
- Relocation assistance
- Retirement plan
- Tuition reimbursement
- Vision insurance
Application Question(s):
- Do you have the ability to work weekends and on-call?
- Are you able to perform the essential functions of the job with or without accommodations?
- Are you comfortable completing a drug and background check upon offer? Note- This does include screening for marijuana and medical marijuana.
Education:
- High school or equivalent (Required)
Experience:
- railroad industry: 1 year (Preferred)
Shift availability:
- Day Shift (Required)
- Night Shift (Required)
- Overnight Shift (Required)
Work Location: In person
