THE POSITION
As an Unemployment Compensation Tax Technician with the Department of Labor & Industry, you can play a key part in keeping employer accounts accurate and reliable. This position allows you to apply your attention to detail while helping customers understand important requirements. You will work in a supportive environment that values clear communication and consistent service. This is a rewarding role for someone who likes careful review and dependable results. If you are looking for technical work that strengthens communities and supports Pennsylvania’s workforce, we encourage you to apply today!
DESCRIPTION OF WORK
This position supports employer registration and account maintenance by reviewing submissions, identifying issues, and ensuring accurate records for internal and external use. As an Unemployment Compensation Tax Technician, you will perform the following duties:
- Registration Review: Process registration documents and update employer records with accuracy
- Data Evaluation: Examine record matches to identify duplicates or related entities and apply proper updates
- Compliance Actions: Carry out compliance tasks related to UC Law and communicate with employers as needed
- Account Updates: Apply changes to account details such as addresses, ownership, and activation status
- Report Preparation: Prepare production reports documenting completed actions
- Issue Resolution: Investigate data failures and complete corrective actions including customer contact
Work Schedule and Additional Information:
- Full-time employment
- Work hours are 8:30 AM to 4:30 PM, Monday - Friday, with 30-minute lunch.
- Hours may vary based on operational needs.
- Telework: You may have the opportunity to work from home (telework) part-time, up to three days per week. In order to telework, you must have a securely configured high-speed internet connection and work from an approved location inside Pennsylvania. If you are unable to telework, you will have the option to report to the headquarters office in Harrisburg. The ability to telework is subject to change at any time. Additional details may be provided during the interview.
- Salary:In some cases, the starting salary may be non-negotiable.
- You will receive further communication regarding this position via email. Check your email, including spam/junk folders, for these notices.
REQUIRED EXPERIENCE, TRAINING & ELIGIBILITY
QUALIFICATIONS
Minimum Experience and Training Requirements:
- Successful completion of the Unemployment Compensation Tax Technician Trainee program
- (Commonwealth job title or equivalent Federal Government job title, as determined by the Office of Administration); or
- Two years of experience in maintaining financial records, bookkeeping, tax preparation, or clerical accounting; or
- An equivalent combination of experience and training.
Other Requirements:
- You must meet the PA residency requirement. For more information on ways to meet PA residency requirements, follow the link and click on Residency Guidelines.
The Commonwealth is an equal employment opportunity employer and is committed to a diverse workforce. The Commonwealth values inclusion as we seek to recruit, develop, and retain the most qualified people to serve the citizens of Pennsylvania. The Commonwealth does not discriminate on the basis of race, color, religious creed, ancestry, union membership, age, gender, sexual orientation, gender identity or expression, national origin, AIDS or HIV status, disability, or any other categories protected by applicable federal or state law. All diverse candidates are encouraged to apply.
Health & Wellness
We offer multiple health plans so our employees can choose what works best for themselves and their families. Our comprehensive benefits package includes health coverage, vision, dental, and wellness programs.
Compensation & Financial Planning
We invest in our employees by providing competitive wages and encouraging financial wellness by offering multiple ways to save money and ensure peace of mind including multiple retirement and investment plan options.
Work/Life Balance
We know there’s more to life than just work! Our generous paid leave benefits include paid vacation, paid sick leave, eight weeks of paid parental leave, military leave, and paid time off for most major U.S. holidays, as well as flexible work schedules and work-from-home opportunities.
Values and Culture
We believe in the work we do and provide continual opportunities for our employees to grow and contribute to the greater good. As one of the largest employers in the state, we provide opportunities for internal mobility, professional development, and the opportunity to give back by participating in workplace charitable giving.
Employee Perks
Sometimes, it is the little “extras” that make a big difference. Our employees receive special employee-only discounts and rates on a variety of services and memberships.
For more information on all of these Total Rewards benefits, please visit www.employment.pa.gov and click on the benefits box.
Work Location: In person
