Position: Universal Teller
Locations: Taunton & Swansea, MA
Status: Full Time
Summary:
Provide excellent customer service to customers regarding daily transactions, addressing inquiries, and problem resolution, in accordance with Mechanics Cooperative Bank’s policies. Responsible for identifying cross-sell opportunities and making appropriate referrals. This position requires opening, closing and Saturday shifts as well as helping at our various locations, as needed.
Key Duties & Responsibilities:
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Maintain a teller cash drawer and balance at the end of each shift within bank guidelines.
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Greet customers and establish a quality service environment by maintaining a friendly and courteous environment.
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Refer large withdrawals and account closures to supervisory staff for retention efforts.
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Process all teller transactions accurately and efficiently.
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Required to participate in and support the branch’s growth, by developing and deepening customer relationships.
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Take ownership and address customer’s concern for resolution and escalate to a supervisor when needed.
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Adhere to Mechanics Cooperative Bank’s standard for excellent customer service.
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Ability to present features and benefits of all Bank’s products and services, including Bank business partners to customers.
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Responsible for adhering to all applicable Bank policies, procedures, law, and regulations.
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May be required to assist other branch locations as needed.
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Must have a valid driver’s license, vehicle registration and automobile personal liability insurance.
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Must wear a name tag which displays first and last name.
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Must have possession of a mobile phone required to perform multifactor authentication on system applications and as a method of contact.
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Perform additional duties as required.
Knowledge, Skills & Abilities:
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Thorough knowledge of teller operations.
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Cash counting abilities.
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Thorough knowledge of Mechanics Cooperative Bank's products and services, including Bank business partners.
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Ability to develop and deepen customer relationships by recommending appropriate products and services to customers.
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Strong Compliance and Federal Regulation knowledge.
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Good problem-solving and decision-making abilities.
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Knowledge of basic computer functions and strong math skills.
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Good oral and written communication skills.
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Ability to cultivate a strong working environment by embracing team empowerment.
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Must be able to lift twenty pounds.
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Retail/sales experience or equivalent work experience preferred.
