Motakef Plastic Surgery and Med Spa is a premier Orange County aesthetic and plastic surgery practice known for delivering exceptional results and a five-star patient experience. Our team is committed to providing a refined, professional, and patient-centered environment from the first phone call through post-treatment care.
As our practice continues to grow, we are seeking a polished and service-driven Front Desk Coordinator to join our team.
Position Summary
The Front Desk Coordinator is the first and last impression of our practice and plays a critical role in delivering an elevated patient experience. This individual must be warm, professional, highly organized, and comfortable thriving in a fast-paced luxury medical environment.
Key Responsibilities
Patient Experience
- Greet patients warmly and professionally upon arrival
- Maintain a polished, welcoming front office environment
- Ensure timely and efficient patient check-in and check-out
- Provide five-star service and anticipate patient needs
Front Desk Operations
- Answer multi-line phones with professionalism and warmth
- Schedule and confirm appointments accurately
- Collect payments and review balances discreetly
- Maintain accurate patient records in EMR system
- Monitor lobby flow and communicate delays appropriately
Administrative Support
- Verify completion of required forms and consents
- Coordinate with clinical team to maintain schedule flow
- Respond to voicemails and emails in a timely manner
- Support retail sales and product transactions
- Uphold strict HIPAA compliance at all times
Required Qualifications
- Recent med spa or aesthetic medical office experience required
- Minimum 1 year front desk experience in a medical or aesthetic setting
- Exceptional customer service and communication skills
- Professional, polished, and calm under pressure
- Highly organized with strong attention to detail
- Comfortable with EMR systems and multi-line phones
- Reliable, proactive, and team-oriented
Preferred Qualifications
- Experience in plastic surgery or cosmetic dermatology office
- Experience with aesthetic scheduling and consult flow
- Retail or skincare sales experience
- Knowledge of cosmetic procedures and terminology
Job Type: Full-time
Pay: $22.00 - $25.00 per hour
Work Location: In person
