At AVU Heating & Air, we are building more than an HVAC company. We are building a team of professionals committed to service, accountability, integrity, pride, and craftsmanship.
Our purpose is simple: we are Excellence Driven. We believe HVAC service should go above and beyond on every call, and we are working to raise the standard for HVAC in Middle Tennessee.
We are looking for a Customer Service Representative who can help us serve customers, support our technicians, and keep our schedule moving in the right direction.
Position Overview
This position will focus mostly on outbound calling. You will be calling existing customers, maintenance plan customers, past customers, and open opportunities to help schedule appointments and follow up on service needs.
You will also occasionally answer inbound calls and begin learning the basics of dispatching. Over time, this role may grow into more scheduling, customer communication, and dispatch support.
This is a great fit for someone who is organized, comfortable on the phone, willing to learn, and able to stay focused during repetitive tasks.
Key Responsibilities
- Make outbound calls to customers to schedule maintenance visits, follow up on past service, and help fill the schedule
- Answer occasional inbound calls from customers
- Learn basic dispatching and scheduling processes
- Communicate clearly with customers, technicians, and office staff
- Keep accurate notes in our system after calls and customer interactions
- Follow up with customers in a professional and timely manner
- Help create a positive customer experience from the first call to the completed appointment
- Support the team by staying organized, dependable, and accountable
What We Are Looking For
We are looking for someone who lives out the values we are building our company around:
Leadership
You do not have to be a manager to lead. We want someone who takes ownership, sets a good example, and helps move the team forward.
Accountability
Own it. Fix it. Learn from it. No excuses. We need someone who follows through and does what they say they are going to do.
Integrity
Do the right thing, even when it costs us. Customers trust us in their homes, and that trust starts with honest communication.
Pride
We want people who care about their work and want to be part of a company they can be proud of.
Craftsmanship
Even in an office role, details matter. Accurate notes, correct scheduling, clear communication, and good follow-up all matter.
Qualifications
- Customer service or call center experience preferred
- Comfortable making outbound calls throughout the day
- Strong communication skills
- Basic computer skills
- Ability to follow processes and keep accurate notes
- Positive attitude and willingness to learn
- Reliable, organized, and coachable
- HVAC experience is helpful but not required
Schedule
Full-time schedule. Exact hours will be discussed during the interview.
Why Join AVU Heating & Air?
We are growing, improving, and building a company with clear standards. This role is not just about making phone calls. It is about helping customers, supporting the team, and being part of a company that is working to become the trusted neighbor our customers call for life.
If you are dependable, comfortable on the phone, and ready to be part of a team that is raising the standard, we would like to hear from you.
How to Apply
Apply through Indeed with your resume. Please include any customer service, call center, scheduling, dispatching, or office experience.
Pay: $15.00 - $25.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Parental leave
- Professional development assistance
- Retirement plan
- Vision insurance
Ability to Commute:
- Shelbyville, TN 37160 (Required)
Work Location: In person
