Connie's Alterations and Dry Cleaning an award winning Alterations and Dry Cleaning company in Amarillo seeks a part-time morning Customer Service Specialist to energetically great and serve our customers
The ideal candidate should be dependable, hardworking, friendly and be customer-service eccentric.
Essential Skills and Attributes:
- Communication: Excellent communication skills are vital for interacting clearly and professionally with Customers and our customer service team members, explaining services, handling inquiries, and resolving issues. This includes both verbal and written communication.
- Active Listening: Being able to actively listen to Customer concerns and requests helps ensure that their needs are understood and addressed accurately.
- Customer Service Skills: This encompasses a "customer comes first" attitude, focusing on building relationships and creating positive experiences, according to stcroixcleaners.com.
- Product Knowledge: Understanding different fabrics, alteration and cleaning processes, and services.
- Problem-Solving: The ability to identify and resolve customer issues effectively and efficiently is crucial.
- Patience: Alterations and Dry Cleaning can sometimes involve dealing with frustrated customers, so patience and empathy are key to handling these situations gracefully.
- Attention to Detail: Meticulous attention to detail is necessary for accurate order processing, garment inspection, and managing customer requests.
- Basic Computer Skills: Familiarity with point-of-sale (POS) systems and basic data entry is essential for processing orders and payments.
- Positive Attitude: A positive and friendly demeanor contributes significantly to a positive customer and customer service team member overall experience.
- Adaptability: The ability to handle different customer personalities and unexpected situations is important.
- Willingness to Learn: Alterations and the dry cleaning industry, like any other, evolves, and a willingness to learn new information and skills is beneficial.
Great position for those who truly love customer service.
Schedule would be 7am-2pm, Monday thru Friday and occasional Saturday morning.
Serious candidates should stop by and fill out an application.
Job Type: Full-time
Work Location: In person
