For 80 years Rice Lake Weighing Systems has been a successful, growth-oriented company known as a leader in the weighing industry and our community. Located in scenic northwestern Wisconsin just 90 miles from Minneapolis, RLWS offers big city careers in a small-town atmosphere. We are currently seeking a Customer Service Representative to join our Strategic Accounts team!
At RLWS, the Customer Service Representative performs a variety of duties related to the application of our products. Responsibilities include responding to customer inquiries regarding order status, price, delivery, and assisting them in any customer service situation. This position ensures all customer interactions are conducted in a professional and customer-friendly manner. Functions as a member of a team that provides combined effort to exceed customer expectations. The core work hours for this position are 8am to 5pm.
Qualified applicants will have at least an Associate’s Degree in a Technical field or two (2) or more years of technical experience.
Two (2) or more years of customer service experience.
High level of interpersonal skills: influencing, resolving conflict, and creative problem-solving skills
Must work well under pressure and maintain professionalism during demanding situations
Must be self-motivated, confident, highly dependable, and have solid follow- up skills
Excellent organizational skills and computer & keyboarding skills
Strong math skills to calculate figures and amounts such as discounts, percentages
Exceptional verbal and written communication
Ability to interact with other departments to gain access to necessary information and be able to multitask
Ability to respond to needs of customers in a timely and value-added manner
Professional telephone presence and ability to respond to customers in a timely and value-added manner
Valid Driver’s License
RLWS is a successful, energetic, customer-driven organization that offers competitive wages, great working conditions, medical, dental, vision, flexible spending, disability, life, vacation, sick time, holidays, 401k, 401k matching and wellness benefit programs.
Preferred
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Dedicated: Devoted to a task or purpose with loyalty or integrity
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Team Player: Works well as a member of a group
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Enthusiastic: Shows intense and eager enjoyment and interest
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Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
Preferred
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Self-Starter: Inspired to perform without outside help
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Job Security: Inspired to perform well by the knowledge that your job is safe
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Flexibility: Inspired to perform well when granted the ability to set your own schedule and goals
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Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization
Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
