MSP Company
Houston TX
Work remotely but will travel to client sites in the Houston area
Must be local to Houston TX to apply
Needed ASAP
DIRECT HIRE
Salary plus commission
Must work on W2
No C2C
Account Manager- Junior Level ok. Good Personality/Go Getter to meet with clients and Manage accounts. Managed Service Provider experience a plus (not required)
Position Summary
We're seeking a highly motivated Account Manager who thrives on building long-term client relationships and serving as a trusted advisor. This individual will be responsible for managing a portfolio of existing customers, identifying opportunities to expand services, coordinating with technical teams, and ensuring an exceptional customer experience.
This is not a cold-calling sales role. Instead, you'll focus on growing existing accounts by understanding each client's business objectives, technology roadmap, and evolving IT needs.
Responsibilities
- Serve as the primary point of contact for assigned client accounts.
- Build trusted relationships with business leaders and IT decision-makers.
- Conduct regular business reviews (QBRs) and strategic account meetings.
- Identify opportunities to expand managed services, cybersecurity, cloud, AI, Microsoft, and professional services offerings.
- Collaborate closely with engineering and service delivery teams to ensure successful project execution.
- Coordinate client onboarding following acquisitions or new implementations.
- Develop account growth strategies and technology roadmaps.
- Manage renewals, contract discussions, and service expansions.
- Track account health, customer satisfaction, and retention metrics.
- Resolve escalated customer concerns by partnering with internal leadership.
- Maintain accurate CRM documentation, forecasting, and pipeline management.
- Stay current on industry trends, cybersecurity developments, Microsoft technologies, cloud solutions, and AI offerings.
Qualifications
- 3+ years of Account Management, Client Success, or Technology Sales experience.
- Experience working within a Managed Services Provider (MSP), VAR, IT Consulting, or Technology Services organization strongly preferred.
- Proven success growing existing client relationships.
- Strong understanding of managed IT services and technology infrastructure.
- Experience discussing technical solutions with business executives.
- Excellent communication and presentation skills.
- Highly organized with strong project coordination abilities.
- Ability to manage multiple customer relationships simultaneously.
Preferred Experience
Experience selling or supporting:
- Managed IT Services
- Cybersecurity Solutions
- Microsoft 365
- Azure
- Cloud Infrastructure
- Network Infrastructure
- Backup & Disaster Recovery
- Compliance (HIPAA, SOC 2, ISO 27001)
- AI Business Solutions
- Professional Services
Pay: From $60,000.00 per year
Benefits:
Work Location: On the road
