Pay: $14.00 - $16.00 per hour
Job description:
Job Overview
We are seeking a dynamic and enthusiastic Client Service Representative to join our team part time, with a probability of full time in the future! In this vital role, you will be the frontline ambassador for our company, delivering exceptional support and service to our diverse clientele. Your energetic approach and strong communication skills will help foster positive relationships, resolve inquiries efficiently, and ensure every customer interaction leaves a lasting impression. This paid position offers an exciting opportunity to develop your skills in customer support, sales, and client services within a fast-paced environment.
Responsibilities
Provide friendly, professional assistance to customers via phone, email, and chat channels, ensuring their needs are met promptly and accurately
Handle inbound and outbound calls with excellent phone etiquette, demonstrating active listening and effective communication skills
Assist customers with prescription ordering/renewal, scheduling appointments, billing inquiries, and troubleshooting issues
Maintain detailed records of customer interactions through data entry in our system while ensuring accuracy and confidentiality
Support sales initiatives by identifying customer needs and promoting relevant products or services
Manage cash handling procedures when necessary, including processing payments or refunds with precision
Collaborate with team members to improve service delivery processes and contribute to a positive team environment
Qualifications
Bilingual or multilingual abilities are highly desirable to serve our diverse customer base effectively, but not a requirement
Proven experience in customer support roles is preferred; familiarity with outbound calling is a plus
Excellent communication skills in English
Demonstrated ability to handle multiple tasks simultaneously while maintaining professionalism under pressure
Knowledge of customer service best practices, including call etiquette and problem-solving techniques
Join us as a Customer Service Representative and become an integral part of a vibrant team dedicated to delivering outstanding client experiences. Your enthusiasm, attention to detail, and commitment to excellence will help us continue building trusted relationships with our clients and their pets!
Benefits
- Flexible Schedule
- Employee Discount for their Pets after 90 days
- Medical Insurance Partial Reimbursement Plan after 6 months
- Paid Holiday Leave after 6 months
Hours: To start - Wednesdays - Thursdays - Fridays, with potential to expand to Saturdays in the future.
Education:
High school or equivalent (Required)
Experience:
Customer service: 1 year (Required)
Ability to Commute:
409 E. Pflugerville Pkwy, Suite 900, Pflugerville, Tx 78660
Work Location: In person
Pay: $14.00 - $16.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Ability to Commute:
- Pflugerville, TX 78660 (Required)
Work Location: In person
