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Support Technologist III

Paulding County Schools -
Dallas, GA

Job Details

Full-time
$48,975.30 - $73,463.70 a year

Qualifications

Professional ethics
IT quality control
Employee relationship building
Quality assurance experience within IT
Computer hardware
Network protocols
IT services information & network security

Full Job Description

Thank you for your interest in our Support Technologist III position

Job Summary:
The Support Technologist III is a vital and supportive member of the PCSD team, working collaboratively with educators, support staff, and administration to achieve the shared goal of ensuring all students receive the education they need to succeed both today and tomorrow. This role is performed within a office and classroom environment, overseen by Director of Technology Support Services, where teamwork and dedication to student success are paramount.

All staff are expected to fully adhere to the ethical standards set forth by the Georgia Professional Standards Commission, continuously demonstrating a strong understanding of the tasks and responsibilities their roles require. Moreover, they must embody the core belief that every action we take is driven by a commitment to the best interests of our students.

Position Tile:

Support Technologist III

FLSA:

Non-Exempt

Department:

Technology Services

Job Status

Full Time

Reports To:

Director Technology Support Services

Grade/Level:

STEC3

Effective Date:

5/1/2024

Job Code:

244505

Work Schedule:

8 hours per day/ 240 days

Salary Schedule:

CLSJ

Working Conditions:

Office Environment

Constant Interruptions

Physical Demands:

Dexterity of hands and fingers to operate a computer keyboard

Hearing and speaking to exchange information in person and on the telephone

Seeing to read a variety of materials

Sitting for extended periods of time

Bending at the waist, kneeling, or crouching to file materials

Lifting of equipment up to 40 lbs.

Ability to use a ladder

Excellent motor vehicle driving record to operate district vehicles

Qualifications & Knowledge:

Bachelor's Degree in Information/Computer Science from a College/University preferred. Combination of College/University/Technical College education and work experience may be substituted

Technical certifications, training, and experience to demonstrate knowledge and abilities listed below

Minimum of five (5) years experience in a technical service-related field

Advanced knowledge and skills in computer maintenance, network protocols and hardware, technology project planning, technology operations and maintenance, quality assurance, and technical documentation

Knowledge and work to include cybersecurity and cyber safety best practices

Team and/or project management experience preferred

1.01

Provides primary and escalated technology support for multiple schools, sites, users, and technology team members, including oversight of technology support work as assigned, with projects, applications, hardware, and standard classroom and office technology equipment including but not limited to multiple computer models, printers, phones, and interactive flat panels

1.02

Supports Area Lead Technologists in the oversight of school and site support including the support of Support Technologist II and Customer Care duties and tasks

1.03

Maintains, installs, and configures computer equipment, peripherals, and software applications

1.04

Develops, deploys maintains, and supports the release of new and existing technologies for PC/server/network device hardware, operating systems and enterprise applications including research, design, recommendations, installation, configuration, integration testing, troubleshooting and security

1.05

Responsible for assigned roles of system administration and support of enterprise level and other designated hardware and software applications including but not limited to network devices, vendor applications, and enterprise Microsoft enterprise solutions

1.06

Assists users in the operation of computers, peripherals, programs, and other classroom and office technology

1.07

Develops testing plans for information systems including functionality, performance, and security

1.08

Responsible for monitoring and testing systems in operation and under evaluation for implementation

1.09

Responsible for device management, testing, deployment and updating of computing devices and associated applications and peripherals

1.10

Works cooperatively with system users of all levels: end users, engineers, system administrators and other system professionals to provide direction and escalated support

1.11

Provides school website updates and maintenance assistance and support

1.12

Maintains and documents network access and control procedures, system maintenance schedules, and inventory as assigned

1.13

Creates, assembles, and distributes procedure/training manuals to users/support staff and provides training as required

1.14

Maintains accurate inventory of records for all equipment and software

1.15

Serves as liaison between vendors and IT professionals

1.16

Performs other duties as assigned by Superintendent or designee/supervisor

The Board of Education and the Superintendent may accept alternatives to some of the above requirements.

ESSENTIAL PERSONAL CHARACTERISTICS

2.01

Adheres to legal statutes, organizational rules, and community standards

2.02

Maintains successful working relationships with co-workers

2.03

Functions as a team worker

2.04

Manifests emotional stability and maturity in all phases of job performance

2.05

Gets along positively with staff, supervisors, and visitors

2.06

Treats confidential information and sensitive situations with discretion and avoids gossip

2.07

Meets obligations with punctuality and maintains regular attendance

2.08

Works without constant direction

2.09

Communicates effectively both orally and in writing

2.10

Seeks to improve skills and knowledge

2.11

Uses time efficiently

2.12

Maintains effective physical setting for optimum job performance

2.13

Presents a professional image when representing Paulding County Schools through word, action, and dress

Applicants will be selected for interview. Please do not contact local schools.

It is the policy of the Paulding County School District not to discriminate on the basis of race, color, sex, religion, national origin, age, or disability in any employment practice, educational program, or any other program, activity, or service.
Vacancies posted for a minimum of ten (10) calendar days. Emergency vacancies posted for a minimum of five (5) calendar days.
The Paulding County School District uses the E-Verify system to verify eligibility for employment in the United States.

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