The patient scheduler is responsible for scheduling patient appointments in an efficient and timely manner. Other duties include: answering all incoming calls and directs calls to appropriate personnel, serves as a liaison between patients and medical staff for a busy Orthopeadic practice.
The essential duties and responsibilities:
- Answers all incoming calls; assesses callers' needs and directs to appropriate personnel or utilizes the EMR for an electronic message. Very busy private Orthopaedic practice.
- Obtains and communicates messages in an accurate and timely manner.
- Schedules new patients and return appointments in EMR (eCW) in accordance with physician and/or office guidelines. Obtains demographic information and insurance payor information accurately.
- Reviews and evaluates scheduled appointments for completeness and type of appointment.
- Cancels/reschedules appointments according to physician schedule changes and notifies appropriate clinic personnel.
- Obtains and enters all authorization and correspondence relating to referrals in patients’ charts.
- Handles new patient referrals, gathers necessary information and schedules appointment.
- Handles incoming phone calls from patients needing to schedule or reschedule appointments.
- Provides patients with new patient paperwork via email, text reminders or via USPS.
- Process requests for external medical records.
- Orders, receives, and maintains office supplies list.
- Assists in the resolution of complaints, requests and inquiries from all patients and directs to appropriate staff or supervisor.
- Routes incoming, outgoing mail and correspondence, including e-mail and faxes.
- Performs other clerical duties as needed, such as filing, faxing, and photocopying, checking the mail and creating surgical folders for multiple physicians.
- Protects patient confidentiality and follows HIPAA guidelines.
- Will be cross trained to learn other departments.
Job Type: Full-time
Pay: $16.50 - $18.50 per hour
Benefits:
- 401(k)
- AD&D insurance
- Dental insurance
- Dependent health insurance coverage
- Free parking
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Paid training
- Parental leave
- Uniform allowance
- Vision insurance
Work Location: In person
