Front Desk Associate
The Residence at Northstar – Truckee, CA
Overview
The Residence at Northstar is seeking a friendly and reliable Front Desk Associate to join our team. This position primarily covers closing shifts (10:00 AM – 6:30 PM or 11:30 AM – 8:00 PM).
About Us
Located just steps from the Big Springs Gondola, The Residence at Northstar is a fractional ownership HOA that caters primarily to homeowners, with occasional rental and exchange guests. Our unique model allows us to build lasting relationships with our owners, creating a welcoming and familiar community atmosphere rather than a traditional transient hotel environment.
Position Summary
As a Front Desk Associate, you will be the face of our property—ensuring a warm welcome for all members and guests. In addition to performing traditional front desk duties such as check-ins, guest assistance, and phone inquiries, this role involves hands-on support in other areas, including food preparation for daily breakfasts and evening social hours.
You may also assist with light maintenance and housekeeping tasks to ensure the property remains in pristine condition. The ability to lift up to 50 lbs is required, as you may help transport skis, snowboards, or guest luggage.
What Makes Us Different
At The Residence at Northstar, you’re not just serving guests—you’re building relationships. Our owners return several times throughout the year, allowing you to truly get to know them and become part of a close-knit community. If you enjoy variety in your workday, value genuine connections, and take pride in providing outstanding service, this role is perfect for you.
Key Responsibilities
- Greet members and guests warmly and professionally
- Manage check-in and check-out processes efficiently
- Answer and direct phone calls with courtesy and professionalism
- Provide information about resort amenities and local activities
- Respond promptly to guest requests and concerns
- Assist with food preparation and service for breakfast and evening receptions
- Support housekeeping and maintenance staff when needed
- Maintain a clean and organized front desk and lobby area
Qualifications
- Previous hospitality experience preferred, but not required
- Strong communication and interpersonal skills
- Excellent phone etiquette and attention to detail
- Positive attitude, reliability, and teamwork mindset
- Ability to lift up to 50 lbs
Pay: $22.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
