The Sea Ranch Lodge is seeking a Cocktail Server to join our team!
ESSENTIAL PURPOSE: To take food and beverage orders from Bar + Lounge guests, retrieve the same from the kitchen, and serve to guests in an efficient and professional manner.
ESSENTIAL DUTIES:
· To understand and respond to all guest needs and requests in a timely and professional manner, deferring to the Manager, when necessary, to ensure customer satisfaction.
· To extend a courteous, friendly, and professional greeting to guests as they arrive, and to thank them as they depart.
· To greet guests at table and present specials of the day
· To adhere to service sequence standards (greeting within one minute, first round within 3 minutes, upon returning from first round inquire as to questions regarding the menu)
· To maintain tables throughout service, ensuring that table is kept current.
· To run food as needed.
· To communicate with the bussers in a courteous and productive manner to insure exceptional guest service.
· To follow all specified procedures to provide prompt, efficient and friendly customer service to restaurant guests, including suggestive selling of menu items and wine list; taking and serving food and beverage orders; and opening, closing, and presenting guest checks.
· To make the Manager aware of all guest comments and complaints.
· To satisfactorily perform, as directed, all routine opening and closing side duties.
· To assist to remove used dishes from guest tables.
· To maintain the proper care and cleanliness of tableware and serving equipment, handling both to minimize breakage.
· To follow all specified procedures to correctly handle all cash, credit and gift certificate transactions, and to correctly use the Toast computer system.
· To represent and market The Sea Ranch Lodge in a positive and professional manner as requested and continually promote The Sea Ranch Lodge internally and externally by attending special events when requested and building relationships both on and off property.
JOB KNOWLEDGE & EDUCATIONAL LEVEL: High school diploma or equivalent required. English fluency required. Must have minimum one year experience in food service and display basic knowledge of foods and beverages, service standards and procedures. Familiar with California liquor laws. Hotel experience preferred.
SKILLS AND APTITUDES: Detail oriented. Organized and efficient. Learns quickly. Safety-minded. High quality standards for production and service. Diplomatic and calm. Strong verbal communication skills. Courteous, friendly and professional manner. Good team player. Customer service focus. Able to work productively with little supervision.
PHYSICAL DEMANDS: Stands and walks short distances throughout shift. Constantly required to handle and move objects weighing up to 30 lbs. over short to moderate distances. Bends and stoops to perform routine cleaning and service tasks. Must be able to work well under pressure.
Job Type: Part-time
Pay: From $18.00 per hour
Benefits:
- Employee discount
- Flexible schedule
- Food provided
- Paid training
Shift:
- 8 hour shift
- Evening shift
Experience:
- Restaurant experience: 1 year (Preferred)
Work Location: In person
