ABOUT THE COMPANY
Gelato by Patrizia Pasqualetti (www.patriziagelato.com) is an artisan gelato company with locations in Silicon Valley, Los Angeles, Boston, and New York City. Led by second-generation gelato chef Patrizia Pasqualetti, she learned the art of gelato from her father, who opened his first gelateria in Orvieto, Umbria, Italy in 1980.
The different in Patrizia’s gelato begins with the ingredients. Their flavor, color, and aroma guide every creation. Patrizia selects only the finest, turning natural ingredients into artisan gelato.
More than a dessert, gelato is a cornerstone of Italian tradition - sparking joy, connection, and unforgettable moments. Every serving is crafted with care, story, and tradition. And each location provides an experience that transports its guests back to a specific moment in time through gelato.
ABOUT THE JOB
At La Gelateria by Chef Patrizia Pasqualetti, we don’t just serve gelato – we create experiences. Rooted in Italian craftsmanship, quality and attention to detail, we are looking for a Store Lead to team to deliver a warm, thoughtful and memorable experience with every scoop of gelato.
This job is onsite in New York, NY and is a full-time position.
JOB SUMMARY
The Store Lead is responsible for ensuring the smooth day-to-day operation of the gelato shop while delivering an exceptional guest experience. As the leader on duty, you will maintain high standards for product quality and cleanliness and create a welcoming environment that reflects our brand. This is a hands-on high responsibility role that combines customer service, operations, and team collaboration.
WHAT YOU WILL DO
Leadership
- Lead and motivate team members during each shift.
- Serve as the primary point of contact
- Coach and provide ongoing feedback to team members.
- Assign daily tasks and ensure work is completed efficiently.
- Foster a positive, collaborative, and customer-focused culture.
Customer Experience
- Deliver exceptional customer service and lead by example.
- Resolve customer concerns professionally and promptly.
- Ensure every guest receives friendly, knowledgeable service.
- Promote seasonal flavors, specialty items, and upsell opportunities.
Store Operations & Appearance
- Open and close the store according to established procedures.
- Monitor inventory levels and communicate restocking needs.
- Ensure products are properly stocked and presented.
- Keep the shop clean, organized, and inviting.
- Ensure dining, serving, and preparation areas meet cleanliness standards.
- Report maintenance issues and equipment concerns promptly.
Food Safety & Quality
- Maintain the highest standards of food safety and sanitation.
- Ensure gelato is displayed, stored, and served according to company standards.
- Monitor product freshness and rotate inventory appropriately.
- Maintain compliance with local health department regulations.
Store Appearance
WHAT WE ARE LOOKING FOR
- 1–3 years of retail, food service, hospitality, or café experience.
- Previous supervisory or leadership experience preferred.
- Excellent customer service and communication skills.
- Strong organizational and problem-solving abilities.
- Comfortable working in a fast-paced environment.
- Ability to multitask while maintaining attention to detail.
- Basic math and cash-handling skills.
- Food Handler Certification (or ability to obtain upon hire).
PHYSICAL REQUIREMENTS
- Stand and walk for extended periods.
- Lift up to 30 pounds.
- Work in refrigerated and food preparation areas as needed.
SCHEDULE
- Flexible availability, including evenings, weekends, and holidays.
- Ability to work opening and closing shifts.
- Availability during busy seasonal periods and special events.
WHAT SUCCESS LOOKS LIKE
- Creates a welcoming experience that keeps customers coming back.
- Leads by example with a positive attitude and strong work ethic.
- Maintains excellent product quality and store cleanliness.
- Builds an engaged, accountable, and high-performing team.
- Helps achieve sales, labor, and operational goals while minimizing waste.
Pay: $25.00 per hour
Work Location: In person
