FedEx Ground CSA Operations & Fleet Manager
CSA Operations & Fleet Manager
The CSA Operations & Fleet Manager is responsible for the day-to-day operation of a FedEx Ground Contracted Service Area (CSA). This position oversees delivery operations, driver performance, fleet maintenance, safety compliance, staffing, logistics, customer service, and operational efficiency. The manager ensures all routes are staffed, vehicles are maintained, service levels exceed FedEx expectations, and the operation remains compliant with DOT and FedEx Ground standards.
Essential ResponsibilitiesLogistics & Daily Operations
- Oversee all daily delivery operations.
- Ensure all routes are staffed and dispatched on time.
- Coordinate daily route planning and optimization.
- Monitor dispatch throughout the day.
- Respond to service disruptions and delivery issues.
- Track productivity, stops per hour, and route efficiency.
- Manage contingency plans for call-offs and vehicle breakdowns.
- Maintain communication with FedEx terminal management.
- Analyze daily operational reports and implement improvements.
Employee Management
- Recruit, interview, and hire qualified drivers.
- Conduct new hire orientation and training.
- Perform ride-alongs and driver evaluations.
- Coach employees on safety and performance expectations.
- Manage disciplinary actions and corrective action plans.
- Conduct annual performance reviews.
- Create employee schedules.
- Approve timecards and payroll submissions.
- Build employee morale and maintain a positive work culture.
- Ensure proper staffing for peak seasons.
Safety & Compliance
- Maintain DOT compliance.
- Ensure driver qualification files remain current.
- Monitor Hours of Service compliance (where applicable).
- Conduct accident investigations.
- Complete safety meetings and monthly training.
- Monitor speeding, distracted driving, and telematics.
- Ensure compliance with GroundCloud and FedEx safety standards.
- Schedule remedial driver training when necessary.
- Review camera events and coaching opportunities.
- Maintain OSHA and workplace safety compliance.
Fleet Management
- Maintain company vehicles to maximize uptime.
- Develop preventative maintenance schedules.
- Coordinate repairs with vendors.
- Schedule inspections and emissions testing.
- Track maintenance expenses.
- Maintain maintenance records.
- Monitor vehicle cleanliness and appearance.
- Manage tire replacement schedules.
- Coordinate emergency roadside assistance.
- Monitor fuel usage and fleet operating costs.
- Plan vehicle replacements and capital improvements.
Customer Service
- Resolve customer complaints.
- Investigate delivery exceptions.
- Work with terminal personnel to resolve service issues.
- Maintain high customer satisfaction.
- Handle escalated service failures professionally.
Performance Management
Responsible for improving key performance indicators including:
- Service Percentage
- Scan Compliance
- Safety Scores
- Driver Retention
- Vehicle Downtime
- Fuel Efficiency
- Route Profitability
- Customer Satisfaction
- Contractor Business Performance
Administrative Duties
- Prepare weekly operational reports.
- Monitor operating budgets.
- Review payroll accuracy.
- Track employee certifications.
- Maintain personnel files.
- Manage contractor documentation.
- Complete FedEx reporting requirements.
- Maintain insurance and licensing records.
- Order uniforms, supplies, and equipment.
Leadership Expectations
- Lead by example.
- Maintain a professional attitude.
- Make sound operational decisions.
- Develop future supervisors.
- Build teamwork and accountability.
- Resolve conflicts professionally.
- Communicate effectively with employees and FedEx management.
- Foster a culture of safety, respect, and continuous improvement.
QualificationsRequired
- High school diploma or GED
- Minimum 3–5 years of logistics, transportation, or delivery operations experience
- Previous management or supervisory experience
- Valid driver's license with acceptable driving record
- Strong knowledge of DOT regulations
- Experience managing fleets and preventative maintenance
- Strong leadership and communication skills
- Proficiency with Microsoft Office and Google Workspace
Preferred
- FedEx Ground ISP or CSA management experience
- Routing experience
- Dispatch software experience
- Fleet maintenance management experience
- Budget management experience
Key Performance Indicators (KPIs)
- 100% Route Coverage
- 99%+ Service Performance
- Driver Retention Goals
- Preventable Accident Reduction
- Fleet Downtime Reduction
- Maintenance Compliance
- Fuel Cost Management
- Customer Complaint Resolution Time
- Payroll Accuracy
- Training Completion Rate
Physical Requirements
- Ability to lift or maneuver up to 150 pounds
- Ability to work indoors and outdoors in all weather conditions
- Ability to drive company vehicles when necessary
- Ability to walk terminal yards and inspect fleet vehicles
- Ability to work flexible hours, including weekends and peak seasons
Reporting Structure
Reports To:
Owner / Independent Service Provider (ISP)
Supervises:
- Delivery Drivers
- Dispatch Personnel
- Driver Trainers
- Fedex Station Manager
Mission Statement
To lead a safe, efficient, and profitable FedEx Ground operation by developing exceptional employees, maintaining a reliable fleet, delivering outstanding customer service, and consistently exceeding FedEx Ground operational standards
Pay: $75,000.00 - $85,000.00 per year
Benefits:
- 401(k)
- Employee discount
- Paid time off
Work Location: In person
