Forms & eContracting support
Advent Resources is a leading automotive software company headquartered in the heart of downtown Fort Worth, TX, just steps from Trinity Park. With more than 37 years of experience, we deliver a comprehensive sales, inventory, and customer management (DMS) platform used by some of the largest and most respected automotive dealership groups in the country.
Advent is seeking a highly motivated Forms & eContracting Support team member to support dealerships utilizing Advent’s forms and digital contracting solutions. This role plays a critical part in ensuring dealerships can successfully process retail and lease transactions through accurate forms configuration, contract validation, e-signature, and funding workflows.
You will work closely with dealership personnel, internal support teams, lenders, and third-party vendors to troubleshoot issues, maintain forms and contract accuracy, and support day-to-day eContracting operations. This is an excellent opportunity for someone with dealership forms, F&I, or automotive software experience who enjoys problem-solving, customer interaction, and working in a fast-paced SaaS support environment.
Job Responsibilities:
- Provide phone, email, chat, and ticket-based support to dealership users utilizing Advent forms and eContracting solutions.
- Troubleshoot and resolve issues related to forms, retail and lease contract calculations, document workflows, e-signature, validation, and funding processes.
- Configure, update, and maintain dealership forms, PDF documents, and contract programming for retail and lease transactions.
- Review and verify contracts and forms for accuracy, lender requirements, and state compliance standards.
- Support Advent eContracting processes including eSign, eDocs, contract validation, and lender/OEM integrations.
- Monitor, prioritize, and document support requests while meeting established service levels and response expectations.
- Communicate professionally with dealership personnel, guiding users through troubleshooting steps and driving issues through resolution.
- Effectively manage and prioritize multiple tasks, tickets, phone calls, and ongoing issues in a fast-paced environment.
- Coordinate with internal teams and third-party vendors to investigate and resolve technical or workflow-related issues.
- Maintain clear and detailed documentation of customer issues, troubleshooting efforts, and resolutions.
- Assist with testing, implementation, and rollout of new forms, lender updates, and system enhancements.
Qualifications:
- Automotive dealership, forms, F&I, contracts, billing, customer support, or technical support experience preferred.
- Strong technical aptitude with the ability to quickly learn complex software systems and workflows.
- Excellent troubleshooting and problem-solving skills with strong attention to detail.
- Strong written and verbal communication skills with a customer-focused mindset.
- Ability to manage multiple priorities, tasks, and deadlines in a fast-paced environment.
- Comfortable guiding customers through issues and explaining technical concepts in a clear and professional manner.
- Highly organized with the ability to document issues, resolutions, and customer interactions thoroughly.
- Ability to work independently, adapt to change, and learn new processes quickly.
- Experience with dealership operations, forms, contracts, or eContracting platforms is a plus, but training will be provided.
- Working knowledge of automotive softwares is a plus.
Pay: $21.00 - $25.00 per hour
Benefits:
- 401(k)
- Dental insurance
- Flexible schedule
- Flexible spending account
- Health insurance
- Life insurance
- Paid time off
- Referral program
- Vision insurance
Application Question(s):
- Do you have experience working in an automotive dealership environment?
- Do you have experience with dealership forms, F&I, contracts, billing, or eContracting processes?
- Are you comfortable troubleshooting software issues over phone, email, and chat?
- Are you familiar with retail and lease automotive contract workflows?
- Have you worked with eSignature, eDocs, or digital contract processing systems before?
- Are you able to professionally guide customers through troubleshooting and issue resolution?
Ability to Commute:
- Fort Worth, TX 76107 (Required)
Work Location: In person
