Patient Care Specialist III – Ambulatory
PRN | Martinsville, IN
We offer competitive compensation, schedule flexibility, and opportunities for leadership growth within a supportive, mission‑driven organization.
As a Patient Care Specialist III – Ambulatory (PCS III) at our Martinsville, Indiana location, you will serve as a frontline leader within our ambulatory and transitional living programs. This role provides direct patient care while mentoring and supporting PCS I and PCS II teammates, offering real‑time coaching, and collaborating with leadership to ensure patient care practices align with regulatory standards, clinical best practices, and organizational expectations.
Teammate Benefits
- 18 days Paid Time Off (PTO) and 8 paid holidays
- Variable pay structure based on experience and education
- Defined career pathing through the Patient Care Specialist Tier Program
- Substance Use Disorder Treatment and Recovery Loan Repayment Program (STAR LRP) – available at eligible facilities
- Access to over 600 free CEU courses
- Discounted tuition opportunities through Capella University
- Schedule flexibility to support work‑life balance
- Merit‑based increases recognizing performance and leadership growth
- Commitment to Diversity, Equity, and Inclusion
Qualifications
- High school diploma or equivalent
- Minimum of two (2) years of experience in a behavioral healthcare or substance use treatment setting
- Intermediate knowledge of addiction and the recovery process
- Strong working knowledge of Microsoft Office (Outlook, Teams, Word)
- Demonstrated ability to mentor, coach, and support teammates
- Valid driver’s license in the state of employment
- CPR and MANDT certification (training provided and maintained as required)
- Ability to travel locally up to 25%, including patient transportation
Preferred Qualifications
- Associate degree in a behavioral science discipline from an accredited institution
- State‑recognized Peer Support Certification or addiction training certification
- Advanced knowledge of addiction treatment and recovery principles
- Advanced technology skills, including Microsoft Excel
Responsibilities
- Support patient engagement by modeling positive behaviors, encouraging participation, and applying motivational interviewing techniques
- Promote a trauma‑informed, recovery‑oriented environment through calm leadership and respectful enforcement of program expectations
- Support AMA prevention and early intervention by monitoring risk indicators and communicating concerns to the treatment team
- Assist with admissions by monitoring patient safety, providing orientation, and completing required documentation
- Facilitate patient cellphone access in accordance with the Transitional Living Playbook
- Follow all safety, medical, infection control, and security protocols, including searches, drug screen observations, and heat treatments
- Search patients and belongings for contraband and manage valuables according to policy
- Monitor patient self‑administration of medications and obtain vital signs as required
- Maintain readiness for medical and behavioral emergencies, including overdose response and Narcan administration
- Ensure accurate and timely documentation in the EHR and facility records, including shift reports and incident documentation
- Facilitate or support recovery activities, support groups, and independent living skill development
- Assist with meal planning, grocery ordering, and hands‑on life‑skills education
- Support patients with basic aftercare planning documentation and coordination with the treatment team
- Provide safe and compliant transportation for patients, maintaining accurate mileage records
- Organize and facilitate store runs and community outings in accordance with safety guidelines
- Maintain a clean, safe, and structured physical environment through routine inspections
- Perform duties in alignment with CARF standards to support continuous accreditation readiness
- Provide peer mentorship and real‑time coaching to PCS I and PCS II teammates
- Support onboarding and development of new teammates through training and feedback
- Model professionalism, accountability, and best practices in patient care and documentation
- Collaborate with leadership on workflow improvements, audits, special projects, and department initiatives
- Assist the Patient Care Manager with scheduling support and coverage as needed
- Maintain required certifications and training
- Perform other duties as assigned
Join our team. Start saving lives today.
Required
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Mandt
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CPR
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Drivers License
Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights (https://www.eeoc.gov/poster) notice from the Department of Labor.
