Create Opportunity. Support Growth. Deliver Exceptional Customer Experiences.
At Sierra Air Conditioning & Plumbing, we don’t just answer phones—we create experiences. For over 30 years, we’ve built a reputation in Las Vegas for delivering high-quality service, developing top talent, and maintaining a high standard across everything we do.
We’re looking for a HVAC Sales Lead Coordinator who thrives in a fast-paced environment, communicates confidently, and knows how to create urgency while delivering outstanding customer service. This role plays a critical part in supporting our HVAC sales department by coordinating leads, scheduling appointments, managing follow-up, and helping drive revenue opportunities.
If you are organized, energetic, customer-focused, and motivated by performance, this is your opportunity to grow with a top-performing team.
What You’ll Get
Compensation & Growth
- Hourly Pay: $18–$30 per hour (based on experience)
- Bonus and commission opportunities based on performance
- High earning potential through lead conversion and scheduling success
Benefits
- Medical, dental, and vision insurance
- 401(k) with company match
- Paid Time Off & Holidays
Tools & Support
- Company-provided computer, headset, and software systems
- ServiceTitan technology and CRM support
- Structured training and leadership support
- Strong management and operations team
Growth & Development
- Ongoing sales and customer service training
- Leadership development opportunities
- Clear growth path into dispatch, sales management, operations, or recruiting
Culture & Perks
- “One Team. One Standard. One Goal.”
- Team events, contests, and performance spiffs
- Year-round stability in a growing company
- High-performance, team-first culture
The Role (What You’ll Own)
This role is more than scheduling appointments—you are helping create opportunities for the sales team while delivering a professional and seamless experience for customers.
You will:
- Coordinate HVAC sales and replacement leads
- Schedule and confirm appointments for Comfort Advisors
- Follow up with customers regarding estimates, financing, and pending decisions
- Communicate with customers professionally and confidently
- Support department revenue growth through organization and follow-through
- Deliver a professional, 5-star customer experience throughout the process
Key Responsibilities
Lead Coordination & Scheduling
- Manage inbound and outbound HVAC sales opportunities
- Schedule and confirm appointments for Comfort Advisors
- Coordinate schedules between customers, sales team, and dispatch
- Ensure accurate customer information and lead details are entered into ServiceTitan
Customer Experience
- Build rapport and maintain professional communication with customers
- Follow up on pending estimates and unsold opportunities
- Assist customers with appointment coordination and financing steps
- Deliver a positive and organized customer experience
Performance & Accountability
- Meet lead conversion, scheduling, and follow-up expectations
- Maintain strong attention to detail and organization
- Support department revenue and closing opportunities
- Take ownership of pipeline management and communication
Standards & Consistency
- Maintain accurate notes and updates in ServiceTitan
- Follow company communication and scheduling procedures
- Maintain professionalism during high-volume periods
- Ensure timely follow-up and responsiveness
Team Collaboration
- Communicate effectively with Comfort Advisors, dispatch, managers, and operations
- Support team goals and company initiatives
- Contribute to a positive, high-performance culture
What We’re Looking For
- Previous customer service, dispatch, sales coordination, or call center experience preferred
- Strong communication and multitasking skills
- Comfortable handling high call volume and fast-paced environments
- Strong organizational and follow-up abilities
- Ability to create urgency and maintain professionalism
- Experience with CRM or scheduling software preferred
- ServiceTitan experience is a plus
- Positive attitude, coachability, and strong work ethic
- Ability to work evenings or weekends when needed
Important
- This is a customer-facing role — professionalism is non-negotiable
- Communication and follow-through directly impact department success
- Attention to detail and urgency are critical in this role
- Success comes from consistency, organization, and accountability
- We are looking for someone who can help create opportunities while delivering an exceptional customer experience
Pay: $18.00 - $30.00 per hour
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Paid training
- Vision insurance
Work Location: In person
