ABOUT BERRY SPRINGS LODGE
Berry Springs Lodge is a boutique lodging property nestled in the natural beauty just outside Gatlinburg, Tennessee. We pride ourselves on delivering a warm, memorable guest experience in one of the Smokies' most beloved destinations. Our property is owner-operated with a strong emphasis on quality, personal service, and well-maintained facilities.
THE OPPORTUNITY
We are seeking a hands-on, hospitality-minded Assistant Manager to live on-site and serve as the operational backbone of Berry Springs Lodge. This is an ideal role for someone who loves the Smokies, takes genuine pride in a well-run property, and thrives in a role where no two days are the same. On-site housing is included as part of the compensation package.
KEY RESPONSIBILITIES
- Serve as the primary point of contact for guests during check-in, check-out, and throughout their stay
- Oversee and coordinate housekeeping and maintenance to ensure all rooms and common areas meet our quality standards
- Respond promptly to guest needs, requests, and concerns — resolving issues with professionalism and care
- Manage day-to-day property operations in coordination with the ownership team
- Conduct routine property walkthroughs and identify maintenance needs before they become problems
- Coordinate with vendors, contractors, and service providers as needed
- Assist with staff scheduling, communication, and accountability
- Support the ownership team with operational reporting, supply management, and process improvement
- Be available for on-call situations given the on-site nature of the role
QUALIFICATIONS
- 2+ years of experience in hospitality, lodging, property management, or a closely related field
- Strong interpersonal skills — warm, professional, and guest-focused
- Organized and detail-oriented with the ability to prioritize competing tasks
- Comfortable with basic maintenance oversight and vendor coordination
- Reliable, trustworthy, and comfortable with the responsibility of living on-site
- Proficient in basic computer use; experience with property management software a plus
- Ability to work flexible hours including weekends and holidays as needed
COMPENSATION & BENEFITS
- $26,000–$30,000 annually, commensurate with experience
- On-site housing provided (a $15,000+ annual value) — total package valued at $41,000+
- Immersive role in a beautiful mountain community
- Collaborative working relationship with property owners and General Manager
Pay: $35,000.00 - $42,000.00 per year
Benefits:
- Employee discount
- Paid time off
Work Location: In person
