Job Scope and Background:
To assist the Shop Foreman with the overall functions of the service department shop in a manner that meets the needs of all departments at the branch along with customers and the company.
Basic Functions, Duties, and Responsibilities:
Perform daily administrative and operational activities in the service department that may include the following, but not all may be listed:
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Review Technician reports daily for accuracy, appropriate detail, and completion.
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Prepare and send work orders daily to facilitate electronic entry of data.
- Daily communication with shop technicians on job progress.
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Prepare and send work orders for processing weekly payroll time reports.
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Open and close work orders as directed.
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Electronically update the Open Work Order Report daily.
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Prepare and make available a daily work order report for technician reference.
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Be able to issue and process expense purchase orders for service department if needed.
- Communicate progress on shop work including change of scope scenarios to Service Manager and customers for approval.
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Assist in handling incoming customer calls to service department, take messages and gather information from customers.
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Assist in giving information to customer about status of their equipment as needed.
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Assist technicians or Service Manager in gathering information as needed to scope a pending job. (This would include being fluent in utilizing manufacturer and in-house electronic information tools such as Komatsu extranet, Komtrax, Campaigns, etc.)
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Capable of entering data to create a repair estimate for jobs & PMs.
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Capable of obtaining technical information via computer and telephone from manufacturer provided sources.
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Assist in communication of back-ordered parts information between parts department and service department.
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Ensure all un-used parts are returned to Service Parts Coordinators for removal from job.
- Perform any or all other duties that are needed for the service department & branch as directed by the Service Manager.
Job Requirements:
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High School Diploma or Equivalent, college coursework is a plus
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Must have 2 or more years’ experience in the Heavy Equipment Industry or comparable.
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Must have good written and oral communication skills.
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Proficient with a computer, including the use of Microsoft programs (Word, Excel, PowerPoint, Intellidealer, CDK etc.) and diagnostic use using manufacturer-provided programs.
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Must have a good working knowledge of equipment operations and mechanical functions.
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Capable of working with limited supervision/self-starter.
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Must be capable of dealing with the various personalities and skill set levels of technicians, other employees and customers. Good organizational skills.
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Must be a team player, comfortable in a group setting.
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Ability and initiative for continuous learning.
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Assist in problem solver if needed or directed.
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Capable of initiating follow-up.
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Maintain excellent customer relations.
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Periodic overnight travel will be required for internal or manufacturers’ training events.
- Must successfully pass background, drug screen, and physical.
