The Patient Access Representative presents a professional image of Family Christian Health Center through telephone interactions. Responsible for answering phone calls promptly, responding to patient and client inquiries and scheduling patient appointments.
ESSENTIAL DUTIES AND RESPONSIBILITIES
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Answer all inbound calls promptly and professionally
- Transfer calls to appropriate staff, departments and suites
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Schedule patient appointments accordingly, process cancellations and facilitate appointment reschedules
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Work to ensure that the Department is operating effectively and efficiently, consistent with Family Christian Health Center’s mission
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Attend staff meetings as announced by Management
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Ensure compliance with standards, laws and regulations as published by regulatory and accrediting organizations such as: BPHC, JCAHO, CLIA, OSHA, HIPAA, State and Federal Governments
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Complete call logs and reports
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Verify medical insurances for all new patients (if applicable)
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Other duties as assigned
EDUCATION, TRAINING AND EXPERIENCE
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High School Diploma or equivalent. Bachelor’s degree preferred
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Minimum of 2 years experience in a fast paced, high call volume environment – health care a plus
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Bilingual in English and Spanish (preferred)
- Requires Windows based computer skills and telephone experience preferred - Microsoft Office a plus
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Ability to strongly embrace and personify the mission of Family Christian Health Center
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Proficient in multi-tasking and problem solving in a fast-paced work environment
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Demonstrates capability for working in a multi-cultural setting
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Excellent customer service skills
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Ability to collaborate and interact with a diverse group of health care professionals
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Typing speed of 30-45 wpm
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Aptitude to interpret administrative policies and procedures and apply to work situations
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Advanced oral, written and interpersonal communication and listening skills
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Possess a positive and open-minded attitude as it relates to professionalism and excellence of customer service
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Minimum of 2 years' experience in a fast paced, high call volume environment - health care a plus
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Excellent customer service skills
