To provide patient scheduling services in a timely and efficient manner in accordance with departmental procedures while providing outstanding customer service to all existing and potential MACC patients.
Description:
-
Primary contact for patient access for patients and other departments.
-
Maintains provider schedules to achieve productivity targets, patient access and provider flow.
-
Attends monthly team meeting with physicians and nurses to offer suggestions and guidance regarding patient access and the schedule.
-
Manages the schedule during transition to new models of care when applicable.
-
Monitors physician’s panel and contacts patients who are past due for appointments.
-
Tracks patients who were seen in Emergency Department or Urgent Care and contacts them to offer a follow up appointment.
-
Schedule patient appointments and/or consult requests in person or by telephone in the electronic medical record system in accordance to department scheduling protocols.
-
Answers the phone in a timely, polite and professional manner, in three rings or less, directs calls to appropriate persons and takes accurate messages within the electronic medical record
-
Obtains accurate and proper information when scheduling appointments, including updated demographics and insurance/payer information
-
Reschedules patient appointments and extends patient schedules as necessary
-
Processes cancellations and no show appointments, and notifies clinician of change in schedule.
-
Edit clinicians' schedules as needed to include time off, sick time, vacation, in-service and meeting time; calls patients to reschedule appointments when clinician is out, and makes edits in computerized schedule
-
Maintains efficient flow of daily patient schedule and front office operations
-
Mail out new patient package when applicable
-
Confirms appointments within 24 hours
-
Liaison for existing and future patients seeking new and follow-up care appointments
-
Performs tasks as a receptionist and EMR Specialist as needed
-
Timely communication of unresolved issues to manager or designee to facilitate timely interventions
-
Utilize patient scheduling reports to follow-up with patients that have not scheduled a future visit
-
Maintains harmonious and cooperative relations with fellow employees, medical staff, patients and guests
-
Maintains confidentiality regarding patient information in accordance to HIPAA regulations
-
Ability to float to other MACC practices when required
-
Perform other work related duties and activities as assigned or requested
Qualifications:
-
Ability to read, write and communicate in English
-
High school graduate or equivalent
-
At least one (1) year of experience with medical scheduling preferred
-
At least one (1) year experience with current office technology, proficient with medical computer office applications (Electronic Medical/Health Records, MS Office, etc.) preferred
-
Demonstrated excellence in providing customer service
-
Strong communication and interpersonal skills
-
Medical terminology knowledge preferred
-
Typing skills at 30 WPM preferred
Schedule Details:
16 Hours Per Week, Mon-Fri, 8a-4p, No Weekends & No Holidays
Organization: Medical Affiliates of Cape Cod
Primary Location: Massachusetts-Hyannis
Department: MACC PCP Strawberry Hill Admin
Annual/Hourly: Hourly
Hiring Pay Range: $22.79 - $26.74
