We are looking for a dynamic, experienced, independent, and results-driven RN, Director of Case Management to join our team. If you thrive in a fast-paced environment and excel at leading case management strategies that drive client success, we want you on our team!
A Day in the Life
The RN, Director of Case Management will be responsible for overseeing and advancing all case management functions within our organization. This role is pivotal in ensuring clients receive comprehensive, quality services while driving efficiency, compliance, and innovation within our case management processes. The ideal candidate will have a strong background in case management leadership, client advocacy, and regulatory compliance.
How This Position Contributes to Our Mission
- Develop and implement case management strategies to ensure timely, high-quality service delivery to clients.
- Lead and mentor the case management team to build a culture of accountability, compassion, and excellence.
- Ensure all case management practices comply with organizational policies, funding requirements, and federal/state regulations.
- Collaborate with interdisciplinary teams to develop and refine care plans that meet the diverse needs of clients.
- Monitor and analyze case management metrics, providing insights and recommendations for continuous improvement.
- Serve as a resource for escalated client concerns, ensuring resolutions align with organizational values and objectives.
- Oversee documentation and reporting processes to ensure accuracy, timeliness, and compliance.
- Drive innovation in case management, implementing tools, technology, and strategies to improve service delivery and outcomes.
Skills and Qualifications
- Active and unencumbered KY registered nurse license.
- Minimum of a bachelor’s degree in social work, nursing, healthcare management, or a related field. Master’s degree preferred.
- At least five years of progressive leadership experience in case management, preferably in healthcare, social services, or nonprofit settings.
- Proven track record of managing complex caseloads and exceeding performance targets.
- Deep understanding of regulatory requirements, including HIPAA, Medicaid, and other relevant standards.
- Exceptional interpersonal and communication skills with the ability to build trust and collaboration across teams and stakeholders.
- Demonstrated ability to drive results in a fast-paced, mission-driven environment.
- Strong organizational skills with an emphasis on detail, problem-solving, and multitasking.
- Proficiency in case management software and tools.
- Certification in Case Management (CCM or equivalent) is a plus.
What You’ll Receive as a Valued Member of Home of the Innocents
- Comprehensive benefits package (Medical, Dental, Vision, AD&D, and Life)
- Generous leave time
- 401(k) with employer match
- Training and certification opportunities
- Professional development opportunities
Who We Are
Home of the Innocents is one of Louisville’s longest-serving non-profit organizations, approaching 150 years of service to children and families. Our mission is simple and clear: to enrich lives with hope, health, and happiness.
We are a trauma-informed organization, prioritizing safety, recovery, and strong relationships in everything we do. Our leadership is committed to building a workforce grounded in compassion, excellence, empowerment, and wellness.
We are an organization growing to meet the needs of children and young adults in our community—expanding our programs and investing in our campus, including the addition of a new wing at the Kosair for Kids Complex Care Center that will double our capacity to serve medically complex individuals.
Our Impact
- 3,976 children and families served in 2025
- 22-acre campus located near downtown Louisville
- Second largest Residential Treatment Program in Kentucky
- Only dedicated emergency shelter for children in the city
- 10 programs supporting children and families across a range of needs, including:
- Therapeutic and residential treatment for youth with complex behavioral and emotional needs
- Emergency shelter for children in crisis
- Foster care and adoption support
- Community-based behavioral health services
- Kosair for Kids Complex Care Center (KCC): Kentucky’s only pediatric skilled nursing facility providing residential and respite care for children and young adults with complex medical needs.
If you are passionate about leading case management operations in a mission-driven organization, we invite you to apply!
