All positions are expected to perform tasks in compliance with established Bank policies and procedures, applicable Federal and State laws, and rules and regulations related to the privacy of non-public personal information, the Bank Secrecy Act, and Fair Lending.
POSITION SUMMARY:
Responsible for the overall leadership and administration of the Bank’s deposit operations team members. Ensures efficient, compliant, and customer-focused processing of all deposit-related activities, including transaction processing, account maintenance, electronic banking, and treasury support functions. Directly impacts client experience, regulatory standing, operational efficiency, and fraud loss mitigation.
ESSENTIAL FUNCTIONS:
We are committed to providing equal employment opportunities and will make reasonable accommodations to enable individuals with disabilities to perform the essential functions of this role.
· Manages deposit operations functions including ACH, wire transfers, check processing and remote deposit capture, account maintenance, debit card and ATM operations, and online and mobile banking support.
· Ensures timely, accurate, and efficient processing of all transactions and back-office functions.
· Ensures full compliance with all applicable regulations including maintaining and enhancing internal controls.
· Partners with all areas on audits, exams, and issue remediation.
· Identifies opportunities to streamline workflows and improve efficiency.
· Supports system enhancements or upgrades.
· Maintains procedures and documentation for all operational processes.
· Leads, mentors, and develops operations team members.
· Fosters a culture of accountability and collaboration.
· Ensures high-quality internal and external customer service.
· Contributes to the development of operational strategic goals and objectives.
· Performs all duties as assigned by the SVP/Director of Retail Operations of which the position is qualified.
· Other duties as appropriately assigned.
The above description covers the most significant responsibilities but does not exclude other occasional responsibilities and accountabilities.
REQUIRED KNOWLEDGE, SKILLS, AND ABILITIES:
· Bachelor’s degree in Business, Finance, or related field or equivalent experience.
· 3-5 years of banking operations experience with a strong focus on deposit operations.
· 2 years of leadership or supervisory experience.
· Possesses strong knowledge of deposit operations, payment systems, and related regulations.
· Experience with core banking systems and digital banking platforms.
· Excellent organizational, analytical, and problem-solving skills.
· Ability to balance strategic thinking with hands-on execution.
· Cheerful outlook and willingness to be a team player.
· Strong interpersonal skills and independent judgment.
· Ability to support, develop, coach, train, and mentor a team.
SUPERVISORY RESPONSIBILITIES:
Deposit Operations team members.
PHYSICAL DEMANDS/WORK ENVIRONMENT:
The employee must be able to sit or stand for extended periods, operate a computer keyboard and mouse, reach at or below shoulder level, lift up to 25 lbs., and perform light pushing/pulling. Close vision is required for computer work. The work environment is moderately noisy and may require occasional standing or walking between workstations.
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Work Location: In person
